Cannabis Retail Wellness Advisor - Part-Time, Flexible Shifts

Sunnyside*; Lombardy Heights (OH); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K) match

Paid holidays

Paid time off

Employee discounts

Job summary

Cresco Labs, owner of Sunnyside dispensaries, seeks a Wellness Advisor to guide customers in selecting cannabis products, ensuring a compliant and high-quality shopping experience. You will manage the customer lifecycle from check-in to checkout, applying training in product knowledge and state regulations.

You will participate in stocking, inventory, and merchandising efforts while maintaining accurate records and supporting management with daily operations.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts including opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by listening to customer needs and providing a welcoming environment.
• Assist customers in selecting products through education of cannabis products and their effects.
• Apply selling and cross-selling techniques to build baskets.
• Verify documentation and IDs for customers.
• Verify accuracy of orders dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the Point of Sale system following SOPs.
• Maintain records of dispensary activities in compliance with state regulations and company standards.
• Perform routine inventory counts of all products.
• Ensure stock is organized and compliant.
• Assist in organizing sales floor merchandise and displays.
• Ensure store security and safety per SOPs.
• Keep store clean and organized for customers and team.
• Escalate issues to management.

Skills

Customer service

Retail experience

Flexibility

Communication skills

Product knowledge

Lifting up to 50 lbs

Education

High School Diploma

Job description

Cresco Labs, owner of Sunnyside dispensaries, seeks a Wellness Advisor to guide customers in selecting cannabis products, ensuring a compliant and high-quality shopping experience. You will manage the customer lifecycle from check-in to checkout, applying training in product knowledge and state regulations.

You will participate in stocking, inventory, and merchandising efforts while maintaining accurate records and supporting management with daily operations.