Cannabis Wellness Advisor (Retail) | Flexible Shifts

Cresco Labs; Darlington Township (PA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Major medical

Dental insurance

Vision insurance

401 K match

Paid holidays

Stock options

Employee discount

Job summary

Cresco Labs is seeking a Wellness Advisor at Sunnyside in the United States to guide customers in selecting cannabis products for medical or recreational use, while upholding state compliance and professional standards. You will ensure a best-in-class experience from check-in to checkout.

Our team emphasizes training, collaboration, and a consultative sales approach. Roles require flexibility across weekends/holidays; part-time options (15–25 hours/week) may be available, with primary emphasis

Qualifications

• Minimum 1 year experience in customer service; retail or hospitality preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Must be able to lift, carry and balance up to 50 pounds.

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following SOPs.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with state regulations.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to SOPs.
• Assist in keeping the store organized and clean for customers and team.
• Escalate any employee or customer issues to management.

Skills

Customer service

Retail experience

Shift flexibility

Cash handling

Education

High School Diploma or equivalent

Job description

Cresco Labs is seeking a Wellness Advisor at Sunnyside in the United States to guide customers in selecting cannabis products for medical or recreational use, while upholding state compliance and professional standards. You will ensure a best-in-class experience from check-in to checkout.

Our team emphasizes training, collaboration, and a consultative sales approach. Roles require flexibility across weekends/holidays; part-time options (15–25 hours/week) may be available, with primary emphasis