Cannabis Retail Wellness Advisor

greenthumbindustries; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Green Thumb Industries is seeking a friendly Personal Care Specialist to guide patients and customers through our cannabis dispensary experience. You will educate on products, ensure safety and compliance, assist with orders, and maintain a welcoming, well-stocked store that reflects GTI's standards.

You will engage with customers, uphold regulatory requirements, and support daily store operations while maintaining professionalism and a positive environment.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Meet scheduling and availability requirements (mornings, days, nights, weekends) to meet business needs.
• Must have reliable attendance.
• Must be 21 years or older.
• Must pass background checks including state cannabis employment requirements.
• Possess valid driver's license or state ID.
• Must be compliant with all legal or company regulations for working in the cannabis industry.
• Prior cannabis experience not required.

Responsibilities

• Engage with customers in a customer-facing, intimate retail environment.
• Educate on products, methods of consumption, and safety as part of patient interaction.
• Recommend a safe and effective regimen tailored to each customer’s needs.
• Promote a positive, patient- and customer-oriented work environment.
• Assist in verifying order deliveries for accuracy.
• Support management to ensure smooth, compliant store operations.
• Ensure local/state cannabis regulations are upheld and store is compliant.
• Maintain stock levels and store presentation.
• Follow security and safety procedures.
• Complete duties at assigned workstations as scheduled (Front of House / Back of House).

Skills

Customer service

Retail experience

Communication

POS experience

Professionalism

Job description

Green Thumb Industries is seeking a friendly Personal Care Specialist to guide patients and customers through our cannabis dispensary experience. You will educate on products, ensure safety and compliance, assist with orders, and maintain a welcoming, well-stocked store that reflects GTI's standards.

You will engage with customers, uphold regulatory requirements, and support daily store operations while maintaining professionalism and a positive environment.