Cannabis Wellness Concierge

Greenthumbindustries; Quincy (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Green Thumb Industries (GTI) is seeking a Personal Care Specialist to serve customers in our dispensary, offering product guidance and ensuring safe, compliant usage. You will be a knowledgeable ambassador, assisting patients from entry to checkout and maintaining an inviting retail environment.

You will educate on products and methods, maintain a welcoming atmosphere, assist with POS tasks, and support store operations while upholding state cannabis regulations and GTI standards.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs.
• Must have reliable, responsible, and dependable attendance.
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver’s license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintainedand compliant
• Maintenance of hard copy files as required
• Follow security measures and safety complianceprocedures

Skills

Customer service

Compliance with regulations

POS experience

Communication skills

Teamwork

Cannabis product knowledge

Tools

POS systems

Inventory management

Job description

Green Thumb Industries (GTI) is seeking a Personal Care Specialist to serve customers in our dispensary, offering product guidance and ensuring safe, compliant usage. You will be a knowledgeable ambassador, assisting patients from entry to checkout and maintaining an inviting retail environment.

You will educate on products and methods, maintain a welcoming atmosphere, assist with POS tasks, and support store operations while upholding state cannabis regulations and GTI standards.