Cannabis Retail Store Leader

Cresco Labs; Pittsburgh (Allegheny County); Sur place; USD 32 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k) match

FSA/HSA

LTD/STD

Life insurance

AD&D

Paid holidays

Paid time off

Discretionary bonuses

Stock options

Employee discount

Résumé du poste

Cresco Labs in the Pittsburgh area is seeking a Sunnyside Retail Store Supervisor to support day-to-day cannabis dispensary operations in line with state law and company standards. You will help direct staff workflow and lead store opening/closing procedures while handling customer escalations with professional, policy-driven integrity.

You will supervise and train Lead Wellness Advisors and Wellness Advisors, ensuring excellent service, product knowledge, and adherence to compliance.

Qualifications

• High School Diploma or equivalent.
• 3-5 years' experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.

Responsabilités

• Regularly perform store opening and closing procedures (register, inventory, reporting).
• Facilitate training and onboarding of Wellness Advisors and Leads.
• Respond to employee questions and communicate resource needs to management.
• Provide coaching and document performance issues for escalation.
• Direct team workflow by creating rosters and delegating daily tasks.
• Ensure compliance with company policies and state/local laws.
• Manage escalated customer concerns and resolve product questions.
• Investigate cash, POS, or product discrepancies and record appropriately.
• Troubleshoot POS system issues and ensure inventory accuracy.
• Maintain inventory of marketing assets and promotional materials.
• Maintain a clean, safe environment; ability to lift up to 50 pounds.
• Ability to stand/walk for extended periods.

Connaissances

Customer service

Team leadership

Communication

Problem solving

Retail operations

Formation

High School Diploma or equivalent

Outils

POS system

Description du poste

Cresco Labs in the Pittsburgh area is seeking a Sunnyside Retail Store Supervisor to support day-to-day cannabis dispensary operations in line with state law and company standards. You will help direct staff workflow and lead store opening/closing procedures while handling customer escalations with professional, policy-driven integrity.

You will supervise and train Lead Wellness Advisors and Wellness Advisors, ensuring excellent service, product knowledge, and adherence to compliance.