Cannabis Retail Specialist — Elevate Customer Experience

Story Companies; Chandler (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO & 8 holidays

Medical, Dental, Vision Insurance

401k retirement plan

Disability insurance

Employee Assistance Program

Employee referral program

Job summary

Story Cannabis in Phoenix, AZ is seeking a friendly Retail Associate to welcome customers, guide product selections, and deliver an exceptional shopping experience. You’ll bring strong product knowledge, help customers find what fits their needs, and support store operations with accuracy and care.

The role emphasizes customer service, education, and teamwork, with full-time hours, competitive benefits, and opportunities to grow with a growing cannabis retailer across multiple states.

Qualifications

• Minimum High School Diploma or GED equivalent.
• Previous customer services experience preferred.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsibilities

• Greet customers and guide them through product selections.
• Enter customer information into database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Work with a diverse group of personalities - employees and customers.
• Possess excellent skills in mathematics.
• Be extremely organized, efficient, and a good manager of time & resources.
• Operate cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Skills

Customer service

Cash handling

Mathematics

Time management

Teamwork

Education

High School Diploma or GED

Tools

POS system

Job description

Story Cannabis in Phoenix, AZ is seeking a friendly Retail Associate to welcome customers, guide product selections, and deliver an exceptional shopping experience. You’ll bring strong product knowledge, help customers find what fits their needs, and support store operations with accuracy and care.

The role emphasizes customer service, education, and teamwork, with full-time hours, competitive benefits, and opportunities to grow with a growing cannabis retailer across multiple states.