Cannabis Retail Experience Specialist

Story Cannabis; Tolleson (AZ); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid time off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

401k retirement savings plan

Disability insurance

Employee Assistance Program (EAP)

Employee referral program

8 paid holidays per year

Job summary

Story Cannabis in Phoenix, AZ, is hiring a Retail Associate to be the face of our store, guiding customers through product selections and delivering an exceptional shopping experience. You’ll use product knowledge and friendly service to help guests find what fits their needs.

This role blends customer service, education, and operational precision to create a seamless and enjoyable experience for every guest who walks through our doors.

Qualifications

• Minimum High School Diploma or GED equivalent.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport.
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsibilities

• Greet customers when entering the retail store with compassion and professionalism.
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Work with a diverse group of personalities – employees and customers.
• Possess excellent skills in mathematics.
• Be extremely organized, efficient, and a good manager of time & resources.
• Operate cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Skills

Customer Service

Cash Handling

Product Knowledge

Team Player

Education

High School Diploma

Job description

Story Cannabis in Phoenix, AZ, is hiring a Retail Associate to be the face of our store, guiding customers through product selections and delivering an exceptional shopping experience. You’ll use product knowledge and friendly service to help guests find what fits their needs.

This role blends customer service, education, and operational precision to create a seamless and enjoyable experience for every guest who walks through our doors.