Cannabis Retail Associate - Customer Experience Pro

Story Cannabis; Arizona; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

401k

Disability insurance

EAP

Employee referral program

Job summary

Story Cannabis, headquartered in Phoenix, invites you to join as a Retail Associate. You’ll welcome customers, guide them through product selections and ensure an exceptional shopping experience with strong product knowledge and friendly service.

You’ll manage transactions, enter data accurately, and help maintain a compliant, organized store. A team-oriented role with growth and learning opportunities in a budding industry.

Qualifications

• Minimum High School Diploma or G.E.D equivalent.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.

Responsibilities

• Greet customers when entering the retail store with compassion and professionalism.
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Work with a diverse group of personalities - employees and customers.
• Possess excellent skills in mathematics.
• Be extremely organized, efficient, and a good manager of time & resources.
• Operate cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Skills

Customer service

Product knowledge

Cash handling

Teamwork

Time management

Education

High School Diploma

Tools

POS system

Database entry

Cash register

Job description

Story Cannabis, headquartered in Phoenix, invites you to join as a Retail Associate. You’ll welcome customers, guide them through product selections and ensure an exceptional shopping experience with strong product knowledge and friendly service.

You’ll manage transactions, enter data accurately, and help maintain a compliant, organized store. A team-oriented role with growth and learning opportunities in a budding industry.