Cannabis Retail Associate: Customer Concierge & POS Pro

Story-Cannabis

Phoenix (AZ)

On-site

USD 28,000 - 36,000

Full time

11 hours ago

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Benefits offered by this job

PTO

Paid holidays

Medical, Dental, Vision Insurance

401k retirement savings plan

Disability Insurance

Employee Assistance Program

Employee referral program

Job summary

Story Cannabis in Phoenix, AZ is seeking a Retail Associate to welcome customers, guide product selections, and ensure an exceptional shopping experience. You will bring brand energy to life through friendly interactions, strong product knowledge, and a passion for helping guests find what fits their needs.

This role blends customer service, education, and operational precision to support store performance, inventory control, and adherence to SOPs.

Qualifications

Minimum High School Diploma or G.E.D equivalent required.
Previous customer services experience preferred.
Marijuana knowledge a bonus.
Must be over 21 years of age.
Can legally work in the United States - all documentation required.
Must have a valid State-Issued ID or U.S. Passport
Must have reliable transportation.
Must have no scheduling restrictions.
Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsibilities

Greet customers when entering the retail store with compassion and professionalism.
Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
Completes all sales and job duties per company SOP.
Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
Work with a diverse group of personalities - employees and customers.
Possess excellent skills in mathematics.
Be extremely organized, efficient, and a good manager of time & resources.
Operate cash register, computer-based POS system, and cash drawer.
Clean, stock, and organize retail store.
Conduct nightly inventory counts of all retail store products.
Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
Work on special projects and assignments designated by management.
Other duties as assigned.