Cannabis Retail Specialist — Customer Experience

JARS Cannabis; Milan (MI); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) Plan

Paid Time Off

Employee Discount

Monthly Bonus Incentives

Growth Opportunities

Holiday Pay

Parental Leave

Employee Assistance Program

Job summary

JARS Cannabis in Milan, Michigan seeks a Retail Representative to deliver exceptional customer care while promoting products and deals in a fast-paced cannabis retail setting.

The role reports to store leadership and requires training through JARS University. Candidates should be 21+, have a high school diploma/GED, and 2+ years of customer service experience. Flexible shifts and weekend availability are common.

Qualifications

• Minimum 2 years of customer service experience in retail or hospitality
• Knowledge of cannabis products and promotions
• Exceptional interpersonal and communication skills
• Basic math skills required

Responsibilities

• Assess customer needs and provide product knowledge with accurate transactions
• Upsell products and promotions using suggestive selling
• Follow store policies and attendance requirements
• Assist with inventory tasks as needed
• Perform opening/closing duties and maintain a neat sales floor
• Record transactions accurately and manage cash drawer
• Escalate issues to management when appropriate
• Cross-train and be flexible to fill in for short-staffed periods

Skills

Customer service

Retail knowledge

Interpersonal skills

Basic math

Education

High school diploma or GED

Tools

POS system

Job description

JARS Cannabis in Milan, Michigan seeks a Retail Representative to deliver exceptional customer care while promoting products and deals in a fast-paced cannabis retail setting.

The role reports to store leadership and requires training through JARS University. Candidates should be 21+, have a high school diploma/GED, and 2+ years of customer service experience. Flexible shifts and weekend availability are common.