Cannabis Retail Shift Supervisor

Trulieve; Rockville (MD); On-site; USD 25,000 - 33,000; Full time

Job summary

Trulieve is seeking a Shift Supervisor to assist the General Manager in leading store personnel, achieving performance metrics, and ensuring smooth daily operations.

This role requires a high school diploma, prior management or retail experience, and strong customer service skills. You will ensure regulatory compliance, manage cash handling, and provide coaching to the team while delivering an exceptional patient experience.

Qualifications

• High School Diploma required.
• Prior management experience in retail or customer service is a plus.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism; maintain confidentiality.
• Able to communicate in conversational English with customers and team.
• Ability to interact respectfully with customers and staff.

Responsibilities

• Open/close procedures and supervise staff.
• Maintain brand standards in visual merchandising.
• Ensure regulatory compliance with state regulations.
• Coach, train, and develop team to meet objectives.
• Monitor store inventory.
• Handle patient issues and escalations.
• Maintain confidentiality and compliance.
• Perform other tasks as assigned.

Skills

Management experience

Cash handling

Interpersonal skills

English communication

Confidentiality

Team leadership

Customer service experience

Education

High School Diploma

Job description

Trulieve is seeking a Shift Supervisor to assist the General Manager in leading store personnel, achieving performance metrics, and ensuring smooth daily operations.

This role requires a high school diploma, prior management or retail experience, and strong customer service skills. You will ensure regulatory compliance, manage cash handling, and provide coaching to the team while delivering an exceptional patient experience.