Retail Cannabis Shift Lead - Drive Sales & Service

C3 Industries; Pinckney (MI); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Short- & Long-Term Disability

Life Insurance

Paid time off

Employee discount

401(k)

Holiday Pay

Company Swag

Job summary

C3 Industries is opening a brand new High Profile Cannabis Shop location in Pinckney, MI. As Shift Lead you will supervise store operations and drive sales, while ensuring customer service excellence and compliance with state regulations.

Join us to lead a team in a fast-paced retail environment, handle inventory and POS duties, and contribute to strategic improvements. This role requires 21+ and availability for nights/weekends at our Pinckney store.

Qualifications

• 3+ years' customer service experience.
• High school diploma or GED.
• Experience opening and closing a retail store or restaurant.
• Experience with POS systems and cash handling.
• Commitment to reaching Key Performance Indicators on a regular basis.
• Effective multi-tasker with demonstrated ability to prioritize tasks.
• Ability to work independently with little or no direct supervision.
• Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.
• Knowledge of state and local regulations is preferred.
• Willingness to work nights, weekends, and some holidays.
• Ability to pass a background check and is 21 years of age or older.
• Must be able to obtain and maintain required state licenses based on work location.

Responsibilities

• Greet customers upon entry and verify IDs.
• Meet or exceed sales targets and conversion goals as defined by store leadership.
• Assist customers with questions on state required forms; update POS.
• Ensure waiting room and sales floor are well maintained and stocked.
• Educate customers on cannabis properties and genetics according to their needs.
• Fill online orders quickly while ensuring compliance.
• Open and close the store and assist with inventory counts.
• Participate in management meetings and suggest improvements.
• Ensure compliance with dispensary policies and state/local regulations.

Skills

Customer service

POS systems

Cash handling

Regulatory knowledge

Communication

Teamwork

Night/weekend availability

Education

High school diploma or GED

Tools

POS systems

Job description

C3 Industries is opening a brand new High Profile Cannabis Shop location in Pinckney, MI. As Shift Lead you will supervise store operations and drive sales, while ensuring customer service excellence and compliance with state regulations.

Join us to lead a team in a fast-paced retail environment, handle inventory and POS duties, and contribute to strategic improvements. This role requires 21+ and availability for nights/weekends at our Pinckney store.