Cannabis Retail Shift Lead - Customer Focus & Growth

Renew Cannabis Co.; Colorado; On-site; USD 25,000 - 30,000; Full time

Job summary

The Cannabist Company in Colorado is seeking a Lead Retail Associate to support store leadership and coach a customer-focused retail team in a fast-paced cannabis environment. The Shift Lead will help coach staff, manage day-to-day operations, and ensure excellent customer experiences.

You will apply strong product knowledge, handle POS transactions, and uphold SOPs and compliance while fostering a collaborative culture with the leadership team.

Qualifications

• At least 3 years of retail or customer service experience.
• Experience with cash handling and POS systems.
• Exceptional customer service and problem-solving skills.
• Willing to work nights, weekends, and holidays as needed.
• 21 years of age or older.

Responsibilities

• Support store leadership in achieving sales goals and business growth.
• Lead by example and promote a service-minded retail environment.
• Demonstrate cannabis product knowledge and guide customers for a positive experience.
• Open/close the store and assign tasks to meet daily needs.
• Perform and train the retail team on tasks including intake, sales, inventory, and POS transactions.
• Provide coaching in the moment and escalate issues to leadership promptly.
• Ensure compliance with SOPs and regulations and report issues timely.
• Assist with inventory management and regular audits.
• Identify opportunities for improvement and share findings with leadership.

Skills

Customer service

Coaching

Team leadership

Tools

POS systems

Job description

The Cannabist Company in Colorado is seeking a Lead Retail Associate to support store leadership and coach a customer-focused retail team in a fast-paced cannabis environment. The Shift Lead will help coach staff, manage day-to-day operations, and ensure excellent customer experiences.

You will apply strong product knowledge, handle POS transactions, and uphold SOPs and compliance while fostering a collaborative culture with the leadership team.