Cannabis Retail Shift Lead - Customer Focus & Growth

Renew Cannabis Co.

Colorado

On-site

USD 25,000 - 30,000

Full time

4 days ago
Be an early applicant
Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

The Cannabist Company in Colorado is seeking a Lead Retail Associate to support store leadership and coach a customer-focused retail team in a fast-paced cannabis environment. The Shift Lead will help coach staff, manage day-to-day operations, and ensure excellent customer experiences.

You will apply strong product knowledge, handle POS transactions, and uphold SOPs and compliance while fostering a collaborative culture with the leadership team.

Qualifications

  • At least 3 years of retail or customer service experience.
  • Experience with cash handling and POS systems.
  • Exceptional customer service and problem-solving skills.
  • Willing to work nights, weekends, and holidays as needed.
  • 21 years of age or older.

Responsibilities

  • Support store leadership in achieving sales goals and business growth.
  • Lead by example and promote a service-minded retail environment.
  • Demonstrate cannabis product knowledge and guide customers for a positive experience.
  • Open/close the store and assign tasks to meet daily needs.
  • Perform and train the retail team on tasks including intake, sales, inventory, and POS transactions.
  • Provide coaching in the moment and escalate issues to leadership promptly.
  • Ensure compliance with SOPs and regulations and report issues timely.
  • Assist with inventory management and regular audits.
  • Identify opportunities for improvement and share findings with leadership.

Skills

Customer service
Coaching
Team leadership

Tools

POS systems

Job description

The Cannabist Company in Colorado is seeking a Lead Retail Associate to support store leadership and coach a customer-focused retail team in a fast-paced cannabis environment. The Shift Lead will help coach staff, manage day-to-day operations, and ensure excellent customer experiences.

You will apply strong product knowledge, handle POS transactions, and uphold SOPs and compliance while fostering a collaborative culture with the leadership team.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Cannabis Retail Shift Lead - Service & Coaching
Cannabis Retail Shift Lead - Service & Coaching

Renew Cannabis Co. • Rockville (MD), Northern (KY)

Hybrid
USD 23,000 - 30,000
401K with company match
Health insurance
Paid holidays
+7
Cannabis Retail Shift Lead: Customer Experience Pro
Cannabis Retail Shift Lead: Customer Experience Pro

Columbia Care • Rockville (MD)

On-site
USD 26,000 - 30,000
Benefits package
401K with company match
Health, dental, vision insurance
+1
Cannabis Retail Shift Lead — Customer Experience & Ops
Cannabis Retail Shift Lead — Customer Experience & Ops

Columbia Care • Peoria (CO)

On-site
USD 25,000 - 30,000
Tips
Benefits package
401K with company match
+3
Cannabis Retail Shift Lead — Customer Experience & Coaching
Cannabis Retail Shift Lead — Customer Experience & Coaching

Renew Cannabis Co. • West Virginia

On-site
USD 32,000 - 48,000
Competitive wages
Paid holidays
Vacation and sick time
+7
Cannabis Retail Shift Lead: Customer Experience Leader
Cannabis Retail Shift Lead: Customer Experience Leader

Renew Cannabis Co. • Greenfield (MA)

Hybrid
USD 21,000 - 29,000
Cannabis Retail Shift Lead — Customer & Team Coach
Cannabis Retail Shift Lead — Customer & Team Coach

Columbia Care • Williamstown (KY)

On-site
USD 42,000 - 60,000
Competitive wages
Paid holidays
Vacation and sick time
+2
Shift Lead: Cannabis Retail Coach & Store Champion
Shift Lead: Cannabis Retail Coach & Store Champion

Columbia Care • Williamstown (WV)

On-site
USD 34,000 - 52,000
Competitive wages
Paid holidays, vacation and sick time
401K with company match
+2
Cannabis Retail Shift Lead - Grow Sales & Lead Team
Cannabis Retail Shift Lead - Grow Sales & Lead Team

Savvyherb • Aurora (CO), Northern (KY)

Hybrid
USD 22,000 - 31,000
Health insurance
Dental insurance
Vision insurance
+4
Cannabis Retail Shift Lead
Cannabis Retail Shift Lead

Story-Cannabis • Phoenix (AZ)

On-site
USD 34,000 - 52,000
PTO & holidays
Health insurance
401k
+3
Cannabis Retail Shift Lead — Customer Experience & Ops
Cannabis Retail Shift Lead — Customer Experience & Ops

MMD (Various Locations) • Redwood City (CA)

On-site
USD 29,000 - 32,000
Dental insurance
Employee discount
Health insurance
+2