Cannabis Retail Shift Lead: Customer Experience Leader

Renew Cannabis Co.; Greenfield (MA); Hybrid; USD 21,000 - 29,000; Full time

Job summary

The Cannabist Company, DBA Patriot Care Corp, is seeking a Shift Lead (Lead Retail Associate) to support store leadership, coach the team, and ensure a high-quality customer experience in a fast-paced cannabis retail environment.

The role requires 3+ years in retail, cash handling and POS experience, and the ability to work nights, weekends, and holidays in a customer-focused setting. Competitive wages with benefits are provided.

Qualifications

• 3+ years of retail or customer service experience.
• Experience with cash handling and POS systems.
• Excellent customer service and problem-solving skills.
• Strong collaboration skills and the ability to contribute to a positive work environment.
• Ability to coach and influence others.
• Flexible to work nights, weekends, and holidays.

Responsibilities

• Support store leadership in achieving sales goals and business growth.
• Lead by example and promote a service-minded retail environment.
• Demonstrate cannabis product knowledge and guide customers for a positive experience.
• Open/close the store and assign tasks to meet business demands.
• Train and coach the retail team on tasks including intake, sales, inventory and POS.

Skills

Retail experience

Cash handling

POS systems

Customer service

Coaching

Team collaboration

Flexible schedule

Job description

The Cannabist Company, DBA Patriot Care Corp, is seeking a Shift Lead (Lead Retail Associate) to support store leadership, coach the team, and ensure a high-quality customer experience in a fast-paced cannabis retail environment.

The role requires 3+ years in retail, cash handling and POS experience, and the ability to work nights, weekends, and holidays in a customer-focused setting. Competitive wages with benefits are provided.