Cannabis Retail Shift Lead — Customer Experience & Ops

Columbia Care; Denver (CO); In loco; USD 24.000 - 34.000; Tempo pieno

Descrizione del lavoro

The Cannabist Company, formerly Columbia Care, seeks a Lead Retail Associate (Shift Lead) in Denver, CO to support store leadership and coach a retail team in a fast-paced cannabis environment.

You will manage customer flow, handle sales, inventory, and POS transactions, and maintain exceptional service. The role requires 3+ years in retail, strong customer service, and flexibility for nights, weekends, and holidays. Competitive benefits accompany the hourly pay of $21.29.

Competenze

• 3+ years of retail or customer service experience.
• Experience with cash handling and Point-of-Sales systems.
• Exceptional customer service and problem-solving skills.
• Strong collaboration and ability to coach others.
• Flexibility to work nights, weekends, and holidays.

Mansioni

• Support store leadership in achieving sales goals and business growth.
• Lead by example and promote a service-minded retail environment.
• Provide cannabis product knowledge guidance to customers.
• Open/close the store and assign daily tasks to meet business needs.
• Coach and train retail staff; handle customer issues promptly.
• Ensure SOPs, compliance, and internal processes are followed.

Conoscenze

Retail experience

Cash handling

POS systems

Customer service

Team coaching

Flexibility

Strumenti

POS system

Descrizione del lavoro

The Cannabist Company, formerly Columbia Care, seeks a Lead Retail Associate (Shift Lead) in Denver, CO to support store leadership and coach a retail team in a fast-paced cannabis environment.

You will manage customer flow, handle sales, inventory, and POS transactions, and maintain exceptional service. The role requires 3+ years in retail, strong customer service, and flexibility for nights, weekends, and holidays. Competitive benefits accompany the hourly pay of $21.29.