Cannabis Retail Shift Lead — Customer Experience & Ops (Tips)

Vireo-Health; Thornton (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

HSA

FSA

Dependent Care

Voluntary Life

EAP

401(k) Match

Job summary

Vireo Health of Rocky Mountain is seeking a Shift Lead to support store operations in Thornton, CO. You will work with the Store Director and Assistant Manager to balance policy adherence with exceptional customer service, ensuring smooth daily operations and a memorable guest experience.

The role emphasizes cash handling, inventory coordination, and a customer-first approach in a fast-paced dispensary environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 21 years of age.
• Previous retail or customer service experience preferred.
• Knowledge of cannabis and its products a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide customers with a friendly and welcoming experience.
• Offer product information and guidance to help customers find suitable products.
• Address customer inquiries and concerns and strive for satisfaction.
• Maintain a clean and organized store environment for a better shopping experience.
• Collaborate with the team to implement improvements from customer feedback.
• Assist with returns and exchanges to ensure a smooth process.

Skills

Customer service

Cash handling

Inventory management

Strong communication

Punctual and reliable

Education

High school diploma or equivalent

Tools

POS system

Cash register knowledge

Job description

Vireo Health of Rocky Mountain is seeking a Shift Lead to support store operations in Thornton, CO. You will work with the Store Director and Assistant Manager to balance policy adherence with exceptional customer service, ensuring smooth daily operations and a memorable guest experience.

The role emphasizes cash handling, inventory coordination, and a customer-first approach in a fast-paced dispensary environment.