Cannabis Retail Shift Lead - Customer Experience & Ops

FGW Haight Inc; San Francisco (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

FGW Haight Inc. seeks a Retail Shift Lead for our San Francisco store. You will be the primary liaison for Budtenders and customers, ensuring smooth shift operations and delivering excellent service.

Responsibilities include logging transactions, maintaining POS and inventory data, supervising staff, managing returns, and ensuring precise cash-handling with tip distribution in a fast-paced cannabis retail environment. Compliance with city/state cannabis regulations is required.

Qualifications

• High school diploma or GED required.
• 1–3 years retail or customer service experience preferred.
• Proficiency in Microsoft Word; advanced Excel skills preferred.

Responsibilities

• Log customers in the POS and process transactions.
• Update system information (pricing, promotions, events).
• Handle returns, exchanges and employee purchases while ensuring accurate records.
• Oversee floor operations and ensure staff stay on task during shifts.

Skills

Customer service

Inventory management

Cash handling

POS system

Education

High school diploma or GED

Tools

POS system

Microsoft Word

Excel

Inventory management software

Job description

FGW Haight Inc. seeks a Retail Shift Lead for our San Francisco store. You will be the primary liaison for Budtenders and customers, ensuring smooth shift operations and delivering excellent service.

Responsibilities include logging transactions, maintaining POS and inventory data, supervising staff, managing returns, and ensuring precise cash-handling with tip distribution in a fast-paced cannabis retail environment. Compliance with city/state cannabis regulations is required.