Cannabis Dispensary Shift Lead | Customer-Focused Leader

Terrabis; O’Fallon (MO); On-site; USD 20,000 - 29,000; Full time

Job summary

Terrabis is seeking a Shift Lead to guide patients in selecting cannabis products and provide exceptional service within our dispensary. You will lead opening/closing duties, ensure accurate cash handling, and communicate policy updates to Budtenders while maintaining a professional store presence.

Ideal candidates have strong customer service experience, familiarity with POS systems, and a willingness to learn about cannabis products and therapies.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience; preference for cannabis retail experience.
• Excellent customer service skills; strong communication abilities.
• Experience with POS systems is a plus.
• Willingness to learn about cannabis products and therapies.

Responsibilities

• Greet and assist customers, guiding product selection to meet needs.
• Maintain inventory controls and ensure regulatory compliance.
• Open/close responsibilities and cash handling procedures.
• Provide in-store training and mentorship to Budtenders.
• Stay informed about promotions and store policies.

Skills

Customer service

POS experience

Communication

Listening

Education

High school diploma

Tools

POS software

Job description

Terrabis is seeking a Shift Lead to guide patients in selecting cannabis products and provide exceptional service within our dispensary. You will lead opening/closing duties, ensure accurate cash handling, and communicate policy updates to Budtenders while maintaining a professional store presence.

Ideal candidates have strong customer service experience, familiarity with POS systems, and a willingness to learn about cannabis products and therapies.