Cannabis Retail Team Lead - Grow & Lead Customer Experience

Renew Cannabis Co.; Smyrna (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay with growth

Medical, dental, vision, and life

Paid time off

401(k) with employer matching

Employee discount

Collaborative environment

Job summary

Fine Fettle is seeking a Retail Team Lead to assist the General Manager in managing the dispensary’s operations. The role focuses on supervising staff, ensuring a high-quality customer experience, and handling real-time product movement and floor flow.

The ideal candidate has prior retail leadership experience, excellent interpersonal skills, and a strong attention to detail. Evening/weekend availability and knowledge of cannabis products are preferred.

Qualifications

• High school diploma.
• Retail experience is highly preferred.
• Prior experience working in a fast-paced, customer-focused retail environment is advantageous.
• Bilingual or proficiency in Spanish is beneficial.
• Flexibility regarding work schedule.
• Availability for evening and weekend shifts, including scheduled opening and closing shifts, is required.
• Knowledge about cannabis products, strains, and consumption methods is preferred.
• Cannabis market experience is valuable but not required.
• Ability to pass a Federal Background Check with no felony convictions.

Responsibilities

• Provide excellent customer service practices to deliver a distinctive and delightful patient and customer experience.
• Assist patients and guests with cannabis recommendations through product selection and administration.
• Lead cash handling efforts from sales floor to back of house, including cash procedures.
• Responsible for opening and closing procedures and processes.
• Support Manager with training of Agents to follow Standard Operating Procedures, and provide coaching.
• Conduct POS audits to ensure cash and scanning accuracy.
• Coordinate with Management to manage daily ops flow and inventory.
• Organize the vault to ensure data accuracy, operational efficiency and compliance.
• Assist with returns, change orders, and cash drops during the day.
• Answer inquiries and complaints of customers.

Skills

Customer service

Interpersonal skills

Cash handling

POS systems

Retail leadership

Flexibility

Spanish proficiency

Education

High school diploma

Job description

Fine Fettle is seeking a Retail Team Lead to assist the General Manager in managing the dispensary’s operations. The role focuses on supervising staff, ensuring a high-quality customer experience, and handling real-time product movement and floor flow.

The ideal candidate has prior retail leadership experience, excellent interpersonal skills, and a strong attention to detail. Evening/weekend availability and knowledge of cannabis products are preferred.