Retail Shift Lead ($21.00 hourly + tip pool average $5-12 per hour)

FGW Haight Inc; San Francisco (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

FGW Haight Inc. seeks a Retail Shift Lead for our San Francisco store. You will be the primary liaison for Budtenders and customers, ensuring smooth shift operations and delivering excellent service.

Responsibilities include logging transactions, maintaining POS and inventory data, supervising staff, managing returns, and ensuring precise cash-handling with tip distribution in a fast-paced cannabis retail environment. Compliance with city/state cannabis regulations is required.

Qualifications

• High school diploma or GED required.
• 1–3 years retail or customer service experience preferred.
• Proficiency in Microsoft Word; advanced Excel skills preferred.

Responsibilities

• Log customers in the POS and process transactions.
• Update system information (pricing, promotions, events).
• Handle returns, exchanges and employee purchases while ensuring accurate records.
• Oversee floor operations and ensure staff stay on task during shifts.

Skills

Customer service

Inventory management

Cash handling

POS system

Education

High school diploma or GED

Tools

POS system

Microsoft Word

Excel

Inventory management software

Job description

• Base Pay $21.00 / Hour
• Other Compensation Tip Pool
• Job Category Retail, Harborside
• Employee Type Full-Time Non-Exempt
• Required Degree High school

$21.00 hourly + tip pool average $5-12 per hour

Job Department: Retail

Reports to: Store Manager/Area Manager

FLSA Status: Non-Exempt, Hourly

SUMMARY:

The Retail Shift Lead plays a key role in ensuring the smooth operation of the retail location during their assigned shift. The shift lead is the point of contact for Budtender and customer questions. The role focuses on providing excellent customer service, inventory management, and promoting a positive work environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive)

• Accurately log customer in computer systems.
• Accurate records customer transactions in POS system.
• Ensure all technology platforms are updated with our the most current information (specials, events, marketing materials).
• Handles all returns, exchanges and employee purchases.
• Ensures inventory controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given.
• Ensures all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning.
• Ensures that all phases of the customer experience remain seamless and exceed their expectations.
• Appropriately authorizes discounts and other changes on sales receipts.
• Ensures all display cases have uniform offerings and accurate labeling.
• Executes marketing efforts as directed by the Retail Leadership team.
• Ensures proper ambiance and cleanliness within venue at all times.
• Keeps up to date on locations daily/weekly sales, promotions, and discounts.
• Assists in the training of new employees or processes.
• Oversees the floor to ensure staff is on task at all times.
• Maintains proper cash-handling procedures at all times.
• Accurately distributes cash tips to tip-pooling employees.
• Accurately accounts for all cash and points out cash variances.
• Reports personnel issues to manager.
• Other duties as assigned

CORE COMPETENCIES

Aligns and complies with company policies, procedures, and values.

Understands and adheres to all city and state cannabis regulations.

Maintains professionalism in appearance, approach, and communication.

Must be able to adapt to a changing work environment.

Ability to work effectively with colleagues and other departments.

Willingness to assist and support team members to achieve common goals.

Ability to identify customer needs to match them with suitable products.

Ability to use inventory management software and other retail tools.

Excellent interpersonal and communication skills.

Strong organizational and problem-solving skills.

Ability to multitask and prioritize in a fast-paced environment.

Ability to provide a welcoming environment for all customers.

Must be able to:

Perform job functions with attention to detail, speed, and accuracy

Prioritize and organize

Be a clear thinker, remain calm, and resolve problems using good judgment

Follow directions thoroughly

Understand guest needs

Work cohesively and professionally with co-workers

Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multitasker with the ability to handle multiple duties and responsibilities.

Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.

Frequently: Face contact with customers and staff

Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.

Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion

Occasionally: Overnight shifts between the hours of 9pm-5am

EDUCATION AND EXPERIENCE REQUIRED

High school diploma or GED

Prior retail or customer service experience (1-3 years)

Knowledgeable in Microsoft Word, with advanced knowledge in Excel

Must be 21+ years old and pass a criminal background check requirement