Cannabis Retail Shift Lead — Customer Experience & Ops

Vireo Health, Inc.; Albuquerque (NM); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

STD

LTD

HSA

FSA

Dependent Care

Voluntary Life

EAP

401(k) Match

Job summary

Vireo Health of Rocky Mountain in Albuquerque is seeking a Shift Lead to ensure smooth store operations and exceptional customer service in a fast-paced cannabis retail environment.

You will support the Store Director and Assistant Manager, uphold policies, and help manage cash handling, inventory, and daily tasks to create a memorable shopping experience for every guest. This full-time role offers competitive pay and a comprehensive benefits package at the Cottonwood location.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in retail or customer service preferred.
• Knowledge of cannabis products is a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Ensure seamless store operations and exceptional customer service.
• Support the Store Director and Assistant Manager in policy and procedures adherence.
• Maintain a well-organized store and accurate cash handling.
• Assist with returns, exchanges, and promote a positive customer experience.
• Collaborate with team to improve processes.

Skills

Customer service

Cash handling

Communication

Teamwork

Reliability

Education

High school diploma or equivalent

Job description

Vireo Health of Rocky Mountain in Albuquerque is seeking a Shift Lead to ensure smooth store operations and exceptional customer service in a fast-paced cannabis retail environment.

You will support the Store Director and Assistant Manager, uphold policies, and help manage cash handling, inventory, and daily tasks to create a memorable shopping experience for every guest. This full-time role offers competitive pay and a comprehensive benefits package at the Cottonwood location.