Cannabis Retail Shift Lead — Customer Experience

Trulieve; Washington (District of Columbia); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Job summary

Trulieve in Washington, DC is seeking a Shift Supervisor to assist the General Manager in leading store staff, achieving performance metrics, and ensuring smooth daily operations.

You will uphold brand standards, ensure regulatory compliance, coach team, handle cash, and deliver excellent customer service. This role requires flexibility for evenings and weekends and offers a comprehensive benefits package.

Qualifications

• High School Diploma required.
• Prior management experience in retail or customer service is a plus.
• Prior cash handling experience is required.
• Strong interpersonal skills and professionalism with confidentiality.
• Ability to communicate in conversational English with customers and staff.
• Ability to interact with customers and team members respectfully.

Responsibilities

• Lead and supervise store personnel to meet key performance metrics.
• Assist General Manager in daily store operations and supervision.
• Maintain brand standards and ensure regulatory compliance.
• Provide coaching and development to the team on service standards.
• Monitor store inventory and handle customer issues/escalations.

Skills

Cash handling

Interpersonal skills

English communication

Customer service

Leadership

Education

High School Diploma

Job description

Trulieve in Washington, DC is seeking a Shift Supervisor to assist the General Manager in leading store staff, achieving performance metrics, and ensuring smooth daily operations.

You will uphold brand standards, ensure regulatory compliance, coach team, handle cash, and deliver excellent customer service. This role requires flexibility for evenings and weekends and offers a comprehensive benefits package.