Retail Shift Lead — Customer Experience & Compliance

FALL CREEK FARM & NURSERY; Winter Park (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Trulieve, headquartered in a highly regulated retail cannabis environment, seeks a Shift Supervisor to support the General Manager in daily store operations and people leadership. You will ensure customer experience excellence, adherence to policy, and smooth opening/closing processes.

Ideal candidates bring prior retail or customer service management and cash-handling experience, plus strong interpersonal skills and confidentiality.

Qualifications

• High School Diploma required.
• Prior management experience in retail or customer service.
• Cash handling experience required.
• Strong interpersonal skills and professionalism.
• Able to communicate in English, operate store equipment, and follow safety procedures.
• Respectful interaction with customers and team members.

Responsibilities

• Open/close procedures and supervise staff.
• Maintain brand standards in visual merchandising.
• Ensure compliance with state regulations and company SOPs.
• Coach and train team to meet service standards and objectives.
• Monitor and maintain store inventory.
• Handle patient issues and escalations.
• Maintain confidentiality and professional relationships.
• Perform other tasks as assigned by management.

Skills

People skills

Cash handling

Discretion

Communication

Education

High School Diploma

Job description

Trulieve, headquartered in a highly regulated retail cannabis environment, seeks a Shift Supervisor to support the General Manager in daily store operations and people leadership. You will ensure customer experience excellence, adherence to policy, and smooth opening/closing processes.

Ideal candidates bring prior retail or customer service management and cash-handling experience, plus strong interpersonal skills and confidentiality.