Cannabis Retail Lead: Elevate Customer Experience & Compliance

Sonoran Roots; Mesa (AZ); Presencial; USD 19.000 - 27.000; Jornada completa

Descripción de la vacante

Sonoran Roots in Mesa, AZ is seeking a Retail Shift Lead to manage sales floor operations and deliver exceptional customer service. You will engage customers, guide on cannabis products, and support budtenders while handling registers and maintaining a clean, compliant store.

This full-time role requires a high school diploma, 21+ age, ability to pass a background check, and comfort with POS systems. You’ll monitor inventory, displays, and ensure AZDHS policy compliance for a premier customer

Formación

• Extensive knowledge of cannabis products, strains, consumption methods, and industry regulations.
• Exceptional customer service skills with a friendly and approachable demeanor.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Detail oriented with excellent organizational skills.
• Proficient in cash handling procedures and POS systems.

Responsabilidades

• Support inventory management in the retail department to ensure smooth daily operations.
• Oversee the transaction process by assisting budtenders with any customer service-related disruptions.
• Maintain floor professionalism, including store aesthetics, cleanliness and stock parity.
• Ensure all displays and fridges are organized with product faces correctly.
• Diffuse customer and employee escalations while maintaining a welcoming atmosphere.
• Understand and apply the discount policy when appropriate.
• Itemize and total purchases by recording prices, departments, discounts/specials, and limits.
• Provide cannabis information and educational resources regarding strains, methods of administration, effects, and precautions.
• Review in-store/online menus and deals, report discrepancies to Management.
• Work with Management to maximize sales floor potential.
• Uphold AZDHS policies to operate compliantly.
• Perform additional duties as assigned by management.

Conocimientos

cannabis product knowledge

customer service

communication

fast-paced adaptability

detail oriented

cash handling & POS

Educación

High school diploma

2+ years retail experience

Herramientas

POS systems

Descripción del empleo

Sonoran Roots in Mesa, AZ is seeking a Retail Shift Lead to manage sales floor operations and deliver exceptional customer service. You will engage customers, guide on cannabis products, and support budtenders while handling registers and maintaining a clean, compliant store.

This full-time role requires a high school diploma, 21+ age, ability to pass a background check, and comfort with POS systems. You’ll monitor inventory, displays, and ensure AZDHS policy compliance for a premier customer