Cannabis Retail Lead: Customer Experience & Team Coach

Renew Cannabis Co.; Melrose Park (IL); On-site; USD 27,000 - 30,000; Full time

Job summary

Curaleaf is seeking a Lead Store Associate in Melrose Park to lead guest experiences and coach a frontline team. You’ll serve as a brand ambassador, drive performance, and help maintain a welcoming, compliant retail environment.

Responsibilities include opening/closing duties, cash handling accuracy, inventory integrity, and staying current with promotions and SOPs. This role emphasizes leadership, teamwork, and customer-first service.

Qualifications

• Open availability on weekdays, evenings, weekends, and holidays.
• Starting hourly pay rate $19.50 - $21.50/hr + tips.
• Location: 1413 W North Ave, Melrose Park, IL 60160.

Responsibilities

• Lead by example to create a warm, welcoming environment and coach your team to deliver exceptional service.
• Empower associates to build meaningful customer relationships through personalized product recommendations.
• Drive consultative selling on the sales floor with open-ended questions and active listening.
• Foster customer loyalty by enrolling guests in our rewards program and capturing insights.
• Support the team in resolving concerns with empathy and professionalism.
• Promote a respectful, inclusive, and collaborative workplace that supports great experiences at checkout.

Job description

Curaleaf is seeking a Lead Store Associate in Melrose Park to lead guest experiences and coach a frontline team. You’ll serve as a brand ambassador, drive performance, and help maintain a welcoming, compliant retail environment.

Responsibilities include opening/closing duties, cash handling accuracy, inventory integrity, and staying current with promotions and SOPs. This role emphasizes leadership, teamwork, and customer-first service.