Retail Lead Store Associate

Renew Cannabis Co.; Melrose Park (IL); On-site; USD 27,000 - 30,000; Full time

Job summary

Curaleaf is seeking a Lead Store Associate in Melrose Park to lead guest experiences and coach a frontline team. You’ll serve as a brand ambassador, drive performance, and help maintain a welcoming, compliant retail environment.

Responsibilities include opening/closing duties, cash handling accuracy, inventory integrity, and staying current with promotions and SOPs. This role emphasizes leadership, teamwork, and customer-first service.

Qualifications

• Open availability on weekdays, evenings, weekends, and holidays.
• Starting hourly pay rate $19.50 - $21.50/hr + tips.
• Location: 1413 W North Ave, Melrose Park, IL 60160.

Responsibilities

• Lead by example to create a warm, welcoming environment and coach your team to deliver exceptional service.
• Empower associates to build meaningful customer relationships through personalized product recommendations.
• Drive consultative selling on the sales floor with open-ended questions and active listening.
• Foster customer loyalty by enrolling guests in our rewards program and capturing insights.
• Support the team in resolving concerns with empathy and professionalism.
• Promote a respectful, inclusive, and collaborative workplace that supports great experiences at checkout.

Job description

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.

Lead Store Associate

Type of Work: Full-Time
Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.
Starting Hourly Pay Rate: $19.50 - $21.50/hr + tips
Location: 1413 W North Ave, Melrose Park, IL 60160

About the Role:

As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment.

What You’ll Do:

Customer Experience & People

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.

• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.

• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.

• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.

• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.

• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.

Operational Excellence & Processes

• Execute opening and closing duties, including daily huddles and cash reconciliation.

• Verify customer IDs and maintain accurate POS profiles.

• Ensure inventory integrity through precise transaction processing and order fulfillment.

• Lead inventory counts and participate in overnight audits.

• Maintain a clean, organized, and guest-ready store environment.

• Uphold compliance with SOPs, safety protocols, and state regulations.

Sales & Performance

• Achieve daily KPI goals through consultative selling and upselling strategies.

• Reinforce customer purchase decisions and highlight complementary products.

• Stay informed on promotions and product updates to deliver a seamless shopping experience.

Leadership & Team Development

• Guide and support store associates in daily operations.

• Lead by example in customer service and operational excellence.

• Train new