Cannabis Retail Lead & Customer Experience Coach

T E C Industrial Inc; Minnesota; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off accruals

Dental and Vision Insurance

Job summary

Consume Cannabis Co. in Minnesota seeks a Lead Advisor to oversee daily sales floor operations and report to the General Manager. The Lead Advisor ensures a smooth flow between reception and sales, delivering an exceptional customer experience.

You will handle opening and closing duties, train staff on POS and dispensary procedures, and coordinate with management to maintain compliant, accurate records. Cannabis retail experience is preferred.

Qualifications

• Must be 21+ years old and have a high school diploma or equivalent.
• 2 years of customer service/fast-paced retail experience.
• Associate degree in business/management or related field preferred.
• State Cannabis knowledge preferred.

Responsibilities

• Serve as a resource for dispensary staff on products, policies, procedures, industry news and regulatory changes.
• Answer staff questions and escalate to management when needed.
• Delegate tasks to Advisors to maintain a compliant and clean facility.
• Coordinate with upper management to ensure accurate information flows to staff.
• Provide training on POS system and other dispensary processes.
• Perform Advisor duties when needed.
• Provide superior customer service for vendors, patients/customers, and caregivers.
• Oversee online orders and curbside pickup where available.
• Maintain accurate records of dispensary activities per state and company standards.
• Ensure daily/weekly/monthly sales recaps and reporting accuracy.
• Provide inventory, sales and profitability reports to Management as requested.
• Perform other duties.

Skills

Verbal & Written Communication

Customer Service

Leadership

Multitasking

Organizational Skills

Coaching/Mentoring

Microsoft Office Suite

Entrepreneurial Spirit

Attention to Detail

Education

Associate degree in business/management or related field

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Consume Cannabis Co. in Minnesota seeks a Lead Advisor to oversee daily sales floor operations and report to the General Manager. The Lead Advisor ensures a smooth flow between reception and sales, delivering an exceptional customer experience.

You will handle opening and closing duties, train staff on POS and dispensary procedures, and coordinate with management to maintain compliant, accurate records. Cannabis retail experience is preferred.