Cannabis Retail Floor Leader & Ops Champion

mcs; Baxter (MN); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Employee Discount

Health benefits

EAP

Earned Sick & Safe Time (ESST)

Holiday Pay

Job summary

Minnesota Cannabis Services is seeking an Assistant Manager to lead daily operations on the dispensary floor, support store leadership, and ensure a compliant, customer-first environment.

You will supervise staff, train new hires, manage cash and inventory, and maintain thorough documentation for performance management in a fast-paced, highly regulated retail setting.

This role offers growth opportunities and a culture that values precision, reliability, and initiative.

Qualifications

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• 2+ years of retail, hospitality, or customer service experience required; supervisory experience preferred.
• Cannabis industry experience a plus - not required.
• Strong leadership, communication, and conflict resolution skills.
• Comfortable working in a highly regulated, compliance-driven environment.
• Proficiency with POS systems and inventory software; cannabis seed-to-sale experience a plus.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Must be able to regularly lift up to 50 pounds and stand for up to 8 hours per shift.
• Must meet all state requirements for employment in a licensed cannabis facility.

Responsibilities

• Oversee daily store operations and ensure adherence to all SOPs and company policies.
• Manage shift coverage, staffing adjustments, and timesheet accuracy.
• Ensure full compliance with all state cannabis regulations and internal procedures.
• Support change management implementations and ensure SOP updates are communicated and trained to all staff.
• Open and close petty cash banks.
• Facilitate cash vault services, pickups, and dropoffs.
• Reconcile EOD cash reports and manage POS/card/cash accuracy.
• Receive deliveries and process vendor returns.
• Restock products and maintain accurate inventory levels.
• Conduct audits, adjustments, and oversee inventory destruction.
• Supervise, mentor, and develop a team of retail employees.
• Facilitate new hire training and ongoing sales and leadership coaching.
• Complete incident reports and maintain thorough documentation for performance management.
• Make recommendations for promotions and terminations.
• Ensure team compliance with attendance policies.
• Set the standard for excellent, compliant customer service on the floor.
• Handle escalated customer issues with professionalism and efficiency.
• Coach budtenders in real time on product knowledge, service standards, and compliance.
• Manage customer queue and support floor operations during peak hours.
• Manage in-store digital menus, displays, and kiosk menus.
• Maintain print signage and banners.
• Implement sales and promotional content and gather customer feedback on campaigns.
• Complete EOD, cash bank, and labor cost reporting.
• Track transaction value and customer complaints.
• Report employee relations issues, progressive discipline actions, and HR matters to leadership.

Skills

Leadership

Staff development

Cash handling

POS systems

Inventory management

Customer service

Education

High school diploma or equivalent

Tools

Inventory software

Seed-to-sale software

Job description

Minnesota Cannabis Services is seeking an Assistant Manager to lead daily operations on the dispensary floor, support store leadership, and ensure a compliant, customer-first environment.

You will supervise staff, train new hires, manage cash and inventory, and maintain thorough documentation for performance management in a fast-paced, highly regulated retail setting.

This role offers growth opportunities and a culture that values precision, reliability, and initiative.