Cannabis Retail Lead & Customer Care Specialist

Verano Holdings; Prospect Heights (CO); On-site; USD 25,000 - 34,000; Full time

Job summary

The Agent in-Charge role at Verano Holdings involves delivering exceptional customer service, educating customers about cannabis products, and assisting with patient records under the guidance of the AGM. It includes a 30% focus on inventory activities and maintaining accurate records in a fast-paced dispensary setting.

You will greet customers, process transactions, and ensure compliance with state regulations while supporting inventory and store operations and building rapport with regular

Qualifications

• Minimum 2+ years of retail or hospitality experience.
• Must be at least 21 years old.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Ability to use office equipment (computers and printers) and their included software, i.e., Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Assist in inventory cycle counts and report discrepancies to leadership.
• Retrieve cannabis product from the vault and provide it to Cannabis Advisor for sale.
• Educate customers on cannabis products and their uses (not medical advice).
• Open and close store as directed by AGM or GM.
• Assist customers and patients with product or POS system questions.
• Build rapport with regular customers to promote repeat business.
• Handle cash transactions and daily payouts as directed by GM or AGM.
• Maintain a clean, organized, and sanitized workstation/storefront.
• Ensure accuracy of online orders before pickup.
• Understand and apply detailed compliance regulations as required by local and state laws.

Skills

Customer service

Cash handling

Retail experience

21+ age

Cannabinoids knowledge

Flexibility

Office software

Tools

Word

Excel

Email

Job description

The Agent in-Charge role at Verano Holdings involves delivering exceptional customer service, educating customers about cannabis products, and assisting with patient records under the guidance of the AGM. It includes a 30% focus on inventory activities and maintaining accurate records in a fast-paced dispensary setting.

You will greet customers, process transactions, and ensure compliance with state regulations while supporting inventory and store operations and building rapport with regular