Cannabis Retail General Manager — Lead Store Team & Growth

Trulieve; Glendale (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Trulieve is seeking a General Manager to lead a retail store, supervise staff, manage inventory, and drive service standards and sales goals while ensuring regulatory compliance and exceptional patient experience.

The role requires strong leadership, prior retail or customer service management, and the ability to train a team of 40+ employees. The position offers a full-time, on-site schedule with comprehensive benefits.

Qualifications

• Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Must possess the ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices.
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state specific regulations.
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees.
• Evaluate employee performance and identify hiring and training needs.
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Responsible for handling and resolving patient issues and escalations.
• Maintain professional working relationships with business partners.
• Schedule effectively within labor budget to meet the needs of the business.
• Maintain strict confidentiality and compliance.
• Perform other tasks that have been assigned by management.

Skills

Management experience

Cash handling

Training and development

Data analysis

Interpersonal communication

Customer service

Education

Bachelor’s degree preferred, four years related experience

Job description

Trulieve is seeking a General Manager to lead a retail store, supervise staff, manage inventory, and drive service standards and sales goals while ensuring regulatory compliance and exceptional patient experience.

The role requires strong leadership, prior retail or customer service management, and the ability to train a team of 40+ employees. The position offers a full-time, on-site schedule with comprehensive benefits.