Cannabis Retail General Manager

Vireo Health, Inc.; Baltimore (MD); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k with employer match

PTO, wellness days, and volunteer time

Job summary

Vireo Health, Inc. in Maryland is seeking an energetic Retail General Manager to lead our local dispensary operations. You will oversee Patient Care Coordinators, resolve customer issues, and partner with the dispensary manager to drive daily efficiency and service excellence.

Ideal candidates have a college degree, 3+ years of direct people management, and 2+ years in retail leadership. You’ll excel at communication, customer service, and building strong relationships with patients and teams,

Qualifications

• Must have a college degree.
• 3+ years of direct employee management experience.
• 2+ years of leadership in a retail or customer service environment.
• Outstanding customer service skills.
• Ability to communicate effectively with team members, patients, and health care providers.
• Passionate about, and willingness to become knowledgeable about medical cannabis.
• Maintain and safeguard entrusted confidential information.
• Ability to understand, support, and implement community and organizational policies/procedures, along with government regulations.
• Proficiency with MS Office.
• Excellent communication skills, verbal and written.
• Ability to work in a team environment, as well as independently.
• Ability to handle multiple tasks simultaneously.
• Ability to work in a fast-paced environment.
• Adaptable to change in the work environment.

Responsibilities

• Manage cross functional team of retail operations, including sales, customer service, and inventory management.
• Ensure compliance with all state and local cannabis regulations.
• Develop and implement sales strategies to drive revenue through exceeding sales targets and customer loyalty through increased customer retention.
• Maintain optimal inventory levels and manage replenishment to ensure product availability.
• Monitor labor and material costs to maximize profitability.
• Interface with internal and external stakeholders within the cannabis supply chain.
• Develop and maintain site quality metrics to improve operational efficiency and customer satisfaction.
• Utilize data analysis and reporting tools to assess performance and drive decision-making.
• Develop marketing tactics for increasing sales.
• Address HR concerns, foster a positive work environment, and ensure employee training on cannabis regulations and products.
• Manage, support, and develop your team to work effectively, increase performance, and grow in their role.
• You are expected to work up to 55 hours a week(including weekends & nights) to successfully manage the retail operations of this store

Skills

People management

Retail leadership

Customer service

Communication skills

Medical cannabis knowledge

MS Office

Team collaboration

Adaptability

Problem solving

Education

Bachelor's degree

Tools

MS Office

Job description

Vireo Health, Inc. in Maryland is seeking an energetic Retail General Manager to lead our local dispensary operations. You will oversee Patient Care Coordinators, resolve customer issues, and partner with the dispensary manager to drive daily efficiency and service excellence.

Ideal candidates have a college degree, 3+ years of direct people management, and 2+ years in retail leadership. You’ll excel at communication, customer service, and building strong relationships with patients and teams,