General Manager

Vireo Health, Inc.; Baltimore (MD); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k with employer match

PTO, wellness days, and volunteer time

Job summary

Vireo Health, Inc. in Maryland is seeking an energetic Retail General Manager to lead our local dispensary operations. You will oversee Patient Care Coordinators, resolve customer issues, and partner with the dispensary manager to drive daily efficiency and service excellence.

Ideal candidates have a college degree, 3+ years of direct people management, and 2+ years in retail leadership. You’ll excel at communication, customer service, and building strong relationships with patients and teams,

Qualifications

• Must have a college degree.
• 3+ years of direct employee management experience.
• 2+ years of leadership in a retail or customer service environment.
• Outstanding customer service skills.
• Ability to communicate effectively with team members, patients, and health care providers.
• Passionate about, and willingness to become knowledgeable about medical cannabis.
• Maintain and safeguard entrusted confidential information.
• Ability to understand, support, and implement community and organizational policies/procedures, along with government regulations.
• Proficiency with MS Office.
• Excellent communication skills, verbal and written.
• Ability to work in a team environment, as well as independently.
• Ability to handle multiple tasks simultaneously.
• Ability to work in a fast-paced environment.
• Adaptable to change in the work environment.

Responsibilities

• Manage cross functional team of retail operations, including sales, customer service, and inventory management.
• Ensure compliance with all state and local cannabis regulations.
• Develop and implement sales strategies to drive revenue through exceeding sales targets and customer loyalty through increased customer retention.
• Maintain optimal inventory levels and manage replenishment to ensure product availability.
• Monitor labor and material costs to maximize profitability.
• Interface with internal and external stakeholders within the cannabis supply chain.
• Develop and maintain site quality metrics to improve operational efficiency and customer satisfaction.
• Utilize data analysis and reporting tools to assess performance and drive decision-making.
• Develop marketing tactics for increasing sales.
• Address HR concerns, foster a positive work environment, and ensure employee training on cannabis regulations and products.
• Manage, support, and develop your team to work effectively, increase performance, and grow in their role.
• You are expected to work up to 55 hours a week(including weekends & nights) to successfully manage the retail operations of this store

Skills

People management

Retail leadership

Customer service

Communication skills

Medical cannabis knowledge

MS Office

Team collaboration

Adaptability

Problem solving

Education

Bachelor's degree

Tools

MS Office

Job description

Who we are:

At Vireo, we’re growing something bigger than a business. With roughly 4,500 team members, over 1 million square feet of cultivation space, and more than 170 dispensaries across 10+ states, we’re one of the fastest-growing platforms in the industry. The best part is that we’re just getting started.

What sets us apart isn’t just our footprint. It’s our people. From cultivation and manufacturing to retail, corporate operations, and our expanding agribusiness ventures, every role here plays a real part in shaping where this industry goes next. We look for people with drive, a positive attitude, and a genuine desire to make a difference and in return, we offer real opportunities to grow, contribute, and make an impact.

We’re also proud to be one of the most diverse and inclusive workplaces in cannabis. Our culture is built on collaboration, respect, and continuous improvement. This shows in how we support each other, engage with our communities, and celebrate wins together.

If you’re ready to turn your passion into a career, we’d love to have you on the team. Let’s grow the future together.

What the roleis about:

We areseekingan energetic and experienced Retail General Managerto join our growing dynamic team at Green Goods! The General Manageris responsible for an local dispensary Patient Care Coordinators, communicating with patients, handling customer service issues, assistingthe dispensary manager and maintainingan efficientworkflow during daily dispensary operations. If you excel at leadership, problem-solving, building relationships with your team and customers, and owning the store as if it's your own- this job is for you! This position will report directly to the Head of Market.

Whatimpactyou’llmake:

• Manage cross functional team of retail operations, including sales, customer service, and inventory management
• Ensure compliance with all state and local cannabis regulations
• Develop and implement sales strategies to drive revenue through exceeding sales targets and customer loyalty throughincreasedcustomer retention
• Maintainoptimalinventory levels and manage replenishment to ensure product availability
• Monitor labor and material costs to maximize profitability
• Interface with internal and external stakeholders within the cannabis supply chain
• Develop andmaintainsite quality metrics to improve operational efficiency and customer satisfaction
• Utilize data analysis and reporting tools to assess performance and drive decision-making
• Develop marketing tactics for increasingsales
• Address HR concerns, foster a positive work environment, and ensure employee training on cannabis regulations and products
• Manage, support, and develop your team to work effectively, increase performance, and grow in their role
• You are expected to work up to 55 hours a week(including weekends & nights) to successfully manage the retail operations of this store

Whatyou’veaccomplished:

• Musthave a college degree
• 3+ years of direct employee management experience
• 2+ years of leadership in a retail or customer service environment
• Outstanding customer service skills
• Ability to communicate effectively with team members, patients, and health care providers
• Passionate about, and willingness to become knowledgeable about medical cannabis
• Maintain and safeguard entrusted confidential information
• Ability to understand, support, and implement community and organizational policies/procedures, along with government regulations
• Proficiency with MS Office
• Excellent communication skills, verbal and written
• Ability to work in a team environment, as well as independently
• Ability to handle multiple tasks simultaneously
• Ability to work in a fast-paced environment
• Adaptable to change in the work environment

What we offer:

• Compensation: $75,000-85,000 base salary plus performance-based bonus incentive opportunities
• Competitive benefits offered: Medical, dental, vision, HSA/FSA Dependent Care, life that begin on the first of the month after you start
• 401k program with a 3% employer match after six months of employment
• 11 days of accrued PTO in addition to two wellness days & volunteer hours in your first year

Why Choose Vireo?

Life’s too short to work somewhere thatdoesn’tignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture.

At Vireo Health,we’repioneering the future of cannabis with a teamthat’sas dynamic as the industry itself. Here,you’llfind a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.

Whetheryou’recultivating the highest-quality plants, craftingcutting-edgeproducts, or shaping unforgettable customer experiences,you’llbe part of something bigger. Ifyou’relooking for a careerthat’sexciting, meaningful, and full of growth,let’sbuild the future of cannabis together.

A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future

Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do

Employee Perks: Enjoy competitive pay and benefits, paid time off and employee discounts

Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve.

Vireo Health, Inc. isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.www.vireohealth.com