Cannabis Retail Floor Lead: Customer & Compliance Pro

Renew Cannabis Co.; Utica (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Renew Cannabis Co. is seeking a Floor Lead in Michigan to guide staff and assist customers through compliance procedures, cash and debit transactions, and team management. You will leverage inventory knowledge and strong communication to meet customer needs and maintain high service standards.

The role requires availability across a full retail schedule, including mornings, days, evenings, weekends, and holidays, with a focus on accuracy, courtesy, and exceptional customer experiences.

Qualifications

• Retail experience required.
• High School Diploma or equivalent.
• Analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service standards.

Responsibilities

• Help employees and customers navigate compliance procedures and cash/debit transactions.
• Maintain CRA compliance by following Michigan cannabis rules.
• Ensure on-time attendance and availability across the retail schedule.
• Keep the store organized and maintain cleanliness and inventory knowledge.
• Provide excellent customer service and assist customers in finding the best options.

Skills

Analytical skills

Problem-solving

Communication

Customer service

Education

High School Diploma or equivalent

Job description

Renew Cannabis Co. is seeking a Floor Lead in Michigan to guide staff and assist customers through compliance procedures, cash and debit transactions, and team management. You will leverage inventory knowledge and strong communication to meet customer needs and maintain high service standards.

The role requires availability across a full retail schedule, including mornings, days, evenings, weekends, and holidays, with a focus on accuracy, courtesy, and exceptional customer experiences.