Cannabis Retail Lead: Flexible Schedule & Team Coach

Broadway Cannabis Market & Mint Cannabis Co.; Roseville (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Mint Cannabis in Roseville, MI, is seeking a Retail Lead to guide daily dispensary operations, coach Budtenders, and ensure exceptional customer service within a compliant retail environment.

You will open/close, manage floor tasks, assist patients with product selection, handle issues, and support management with scheduling and feedback; the role requires 1+ year leadership and cannabis retail experience.

Qualifications

• High school diploma or equivalent required.
• 1+ year of cannabis retail or customer service experience.
• Leadership experience preferred.
• Strong communication and conflict-resolution skills.
• Ability to stand for extended periods (3+ hours) and lift up to 50 pounds.
• Must be at least 21 years of age.
• Must be able to obtain and maintain a Facility Agent Card (or equivalent license) if required by state regulations

Responsibilities

• Open and close the store per company policy.
• Oversee daily dispensary floor operations and ensure staff are supported and efficient.
• Verify allotments, guide patients through product selection, and deliver exceptional service.
• Mentor and train Budtenders and delegate tasks as needed.
• Ensure product displays are clean, properly labeled, rotated, and fully stocked.
• Handle customer concerns, de-escalate, and support team performance.
• Operate POS systems accurately and assist with daily cash reconciliation.
• Maintain a clean, compliant, and professional retail environment.
• Support management with team communication, scheduling, and daily feedback.
• Supervises Budtenders and retail team members during scheduled shifts.
• Provides real-time coaching and supports training initiatives

Skills

Customer service

Leadership

Communication

Cannabis knowledge

POS systems

Physical stamina

Education

High school diploma or equivalent

Tools

POS systems

Job description

Mint Cannabis in Roseville, MI, is seeking a Retail Lead to guide daily dispensary operations, coach Budtenders, and ensure exceptional customer service within a compliant retail environment.

You will open/close, manage floor tasks, assist patients with product selection, handle issues, and support management with scheduling and feedback; the role requires 1+ year leadership and cannabis retail experience.