Floor Lead

Renew Cannabis Co.; Utica (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Renew Cannabis Co. is seeking a Floor Lead in Michigan to guide staff and assist customers through compliance procedures, cash and debit transactions, and team management. You will leverage inventory knowledge and strong communication to meet customer needs and maintain high service standards.

The role requires availability across a full retail schedule, including mornings, days, evenings, weekends, and holidays, with a focus on accuracy, courtesy, and exceptional customer experiences.

Qualifications

• Retail experience required.
• High School Diploma or equivalent.
• Analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service standards.

Responsibilities

• Help employees and customers navigate compliance procedures and cash/debit transactions.
• Maintain CRA compliance by following Michigan cannabis rules.
• Ensure on-time attendance and availability across the retail schedule.
• Keep the store organized and maintain cleanliness and inventory knowledge.
• Provide excellent customer service and assist customers in finding the best options.

Skills

Analytical skills

Problem-solving

Communication

Customer service

Education

High School Diploma or equivalent

Job description

ROLE AND RESPONSIBILITIES:

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store’s inventory; and can speak to employees and customers with confidence in each area to accomplish the customers’ needs and wants.

As a Floor Lead, you will:

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employee’s and customer’s needs to provide a trusted transaction.
• The Floor Manager should be understanding of the employee and customer’s needs and educate them about the best options to get the destination they need to be.
• Exceptional customer service
• Excellent communication skills
• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
• Understanding of all positions to be sure all employees are following guidelines and daily tasks.
• Reports all daily issues and changes to upper management to take appropriate action.

POSITION TYPE / EXPECTED HOURS OF WORK:

• Full-Time position
• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
• Occasional overtime as needed.

AGE REQUIREMENT:

• Must be 21 years of age (State Requirement)

EDUCATION / EXPERIENCE:

• Retail experience
• High School Diploma or equivalent
• Analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service standards.