Cannabis Retail Floor Lead: Compliance & Customer Service

Stash Ventures LLC; Detroit (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Stash Ventures LLC in Detroit, MI is seeking a Floor Lead to guide both staff and customers through cannabis retail operations, compliance, and customer transactions. You will help ensure accurate cash handling and maintain strong product knowledge across the store.

The role emphasizes reliable scheduling, exceptional service, and adherence to CRA regulations while supporting a positive, energetic team environment and continuous improvement of frontline operations.

Qualifications

• Retail experience required to manage in-store operations.
• Strong communication and customer service skills are essential.
• Analytical thinking and problem solving are valued.
• Attention to detail in cash handling and compliance tasks.
• Ability to adapt to a fast-paced store environment.

Responsibilities

• Assist employees and customers with navigation of compliance procedures.
• Oversee cash and debit sale transactions with accuracy.
• Manage employee workflows and scheduling coordination.
• Maintain knowledge of store inventory and product options.
• Uphold Cannabis Regulatory Agency compliance per state rules.
• Ensure excellent customer service and positive interactions.

Skills

Retail experience

Communication skills

Problem solving

Customer service

Attention to detail

Education

High School Diploma or equivalent

Job description

Stash Ventures LLC in Detroit, MI is seeking a Floor Lead to guide both staff and customers through cannabis retail operations, compliance, and customer transactions. You will help ensure accurate cash handling and maintain strong product knowledge across the store.

The role emphasizes reliable scheduling, exceptional service, and adherence to CRA regulations while supporting a positive, energetic team environment and continuous improvement of frontline operations.