Cannabis Retail: Customer Experience Specialist

High Street Cannabis Group; Boston (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

High Street Cannabis Group is hiring a part-time Customer Service Associate in Boston, MA. The role focuses on delivering exceptional customer service, building rapport with customers and staff, and supporting store operations in a fast-paced cannabis retail environment.

The successful candidate will have strong communication skills, attention to detail, and a willingness to work nights and weekends. Prior retail or cannabis experience is a plus, and the company emphasizes growth and ongoing

Qualifications

• High school diploma or GED; or six months related experience and/or training; or equivalent combination of education and experience.
• Retail, cash handling and POS experience required.
• Working knowledge of Google Workspace.
• Experience in cannabis industry highly desirable, but not required.
• Must be 21 years old and pass criminal background check.
• Excellent oral and written communication skills.
• Innate desire to achieve success and a work ethic to match.
• Ability to critically think and problem solve without direction.
• High level of integrity.
• Ability to work nights and weekends.

Responsibilities

• Provide exceptional customer service in accordance with established standards.
• Develop and maintain rapport with our customers, vendors, service providers and staff.
• Ensure customer concerns and/or questions are solved and answered promptly and efficiently.
• Communicate customers requests and/or problems to the Manager on duty when needed.
• Communicate the effects of different variations and methods of cannabis consumption to customers clearly and effectively.
• Ensure strict controls to protect organization assets at the direction of management.
• Assist in display maintenance and housekeeping of the dispensary.
• Assist in processing, replenishing and monitoring of merchandise.
• Participate in inventory counts, as needed.
• Perform data entry and manage the customer database.
• Answer phone calls and forward to the appropriate staff member.
• Maintain a current stock of educational materials for new customers, etc.
• Maintain a positive work environment conducive to trust and respect.
• Maintain strictest confidentiality in compliance with HIPAA guidelines.
• Perform other related work as required.

Skills

Cash handling

POS

Google Workspace

Excellent communication

Team player

Night/weekend availability

Cannabis industry knowledge

Education

High school diploma or GED

Tools

Retail POS system

Job description

High Street Cannabis Group is hiring a part-time Customer Service Associate in Boston, MA. The role focuses on delivering exceptional customer service, building rapport with customers and staff, and supporting store operations in a fast-paced cannabis retail environment.

The successful candidate will have strong communication skills, attention to detail, and a willingness to work nights and weekends. Prior retail or cannabis experience is a plus, and the company emphasizes growth and ongoing