Customer Service Associate

High Street Cannabis Group; Boston (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

High Street Cannabis Group is hiring a part-time Customer Service Associate in Boston, MA. The role focuses on delivering exceptional customer service, building rapport with customers and staff, and supporting store operations in a fast-paced cannabis retail environment.

The successful candidate will have strong communication skills, attention to detail, and a willingness to work nights and weekends. Prior retail or cannabis experience is a plus, and the company emphasizes growth and ongoing

Qualifications

• High school diploma or GED; or six months related experience and/or training; or equivalent combination of education and experience.
• Retail, cash handling and POS experience required.
• Working knowledge of Google Workspace.
• Experience in cannabis industry highly desirable, but not required.
• Must be 21 years old and pass criminal background check.
• Excellent oral and written communication skills.
• Innate desire to achieve success and a work ethic to match.
• Ability to critically think and problem solve without direction.
• High level of integrity.
• Ability to work nights and weekends.

Responsibilities

• Provide exceptional customer service in accordance with established standards.
• Develop and maintain rapport with our customers, vendors, service providers and staff.
• Ensure customer concerns and/or questions are solved and answered promptly and efficiently.
• Communicate customers requests and/or problems to the Manager on duty when needed.
• Communicate the effects of different variations and methods of cannabis consumption to customers clearly and effectively.
• Ensure strict controls to protect organization assets at the direction of management.
• Assist in display maintenance and housekeeping of the dispensary.
• Assist in processing, replenishing and monitoring of merchandise.
• Participate in inventory counts, as needed.
• Perform data entry and manage the customer database.
• Answer phone calls and forward to the appropriate staff member.
• Maintain a current stock of educational materials for new customers, etc.
• Maintain a positive work environment conducive to trust and respect.
• Maintain strictest confidentiality in compliance with HIPAA guidelines.
• Perform other related work as required.

Skills

Cash handling

POS

Google Workspace

Excellent communication

Team player

Night/weekend availability

Cannabis industry knowledge

Education

High school diploma or GED

Tools

Retail POS system

Job description

High Street Cannabis Group Customer Service Associate Boston, MA·Part time Apply for Customer Service Associate

High Street Cannabis Group is excited to be opening our flagship store in the heart of the financial district in Boston MA. Our mission is to promote holistic wellness through education and community outreach. The company plans to achieve this through hiring a closely knit team who are motivated by helping others - Our goal is to develop a culture which supports, appreciates and communicates with one another.

About High Street Cannabis Group

High Street Cannabis Group is excited to be opening our flagship store in the heart of Boston MA. Our mission is to promote holistic wellness through education and community outreach. The company plans to achieve this through hiring a closely knit team who are motivated by helping others - Our goal is to develop a culture which supports, appreciates and communicates with one another.

Description

Role Summary: As a Customer Service Associate, you are detail oriented, friendly, a team player and an important part of the store's efficiency. We are looking for a long-term addition to our team that wants to grow in the cannabis industry. Previous customer service experience will be key in this position. Someone with a great eye for detail who is equally committed to the team and the overall success of the store. In exchange, you'll get to join an incredible family of passionate cannabis professionals and benefit from continual opportunities for professional development and industry education.

Skills & Qualifications:

• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience
• Retail, cash handling and Point of Sales (POS) experience required
• Working knowledge of Google Workspace
• Experience in cannabis industry highly desirable, but not required
• Must be 21 years old and pass criminal background check
• Excellent oral and written communication skills
• Innate desire to achieve success and a work ethic to match
• Ability to critically think and problem solve without direction
• High level of integrity
• Ability to work nights and weekends

Duties:

• Provide exceptional customer service in accordance with established standards
• Develop and maintain rapport with our customers, vendors, service providers and staff
• Ensure customer concerns and/or questions are solved and answered promptly and efficiently
• Communicate customers requests and/or problems to the Manager on duty when needed
• Communicate the effects of different variations and methods of cannabis consumption to customers clearly and effectively
• Ensure strict controls to protect organization assets at the direction of management
• Assist in display maintenance and housekeeping of the dispensary
• Assist in processing, replenishing and monitoring of merchandise
• Participate in inventory counts, as needed
• Perform data entry and manage the customer database
• Answer phone calls and forward to the appropriate staff member
• Maintain a current stock of educational materials for new customers, etc.
• Maintain a positive work environment conducive to trust and respect
• Maintain strictest confidentiality in compliance with HIPAA guidelines
• Perform other related work as required

EEO Statement: High Street Cannabis Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, veteran status, or any other status protected under federal, state, or local law.