Cannabis Dispensary Customer Experience Specialist

Essential Employment Services, Inc; Fall River (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Essential Employment Services, Inc. in Fall River, MA seeks a Retail Personal Service Provider for its cannabis dispensary. You will greet customers, guide product selection, and ensure compliance with all state regulations in a fast-paced environment.

The role emphasizes customer service, product knowledge, cash handling, and teamwork. Flexibility to work evenings and weekends is required, and you must pass a background check.

Qualifications

• Must have customer service experience, preferably in retail or cannabis-related field.
• Strong cannabis product knowledge or willingness to learn.
• Excellent communication skills with diverse customers.
• Ability to handle cash and operate a POS system.
• Ability to work independently and as part of a team.
• Must pass a background check as required by state law.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Complete compliant customer/patient transactions.
• Assist or escalate disgruntled customers/patients to Manager on Duty.
• Take out trash and keep the sales floor clean.
• Ensure cash register begins/ends at $200.
• Confirm accurate cash drops.
• Parking Lot Sweeps.
• Build online orders when downtime allows.
• Research current products.
• Clean glass fixtures.
• Assist Greeter duties when needed.
• Access patient records with confidentiality.

Skills

Customer service experience

Cannabis product knowledge

Excellent communication

Cash handling

Team player

Flexibility

Job description

Essential Employment Services, Inc. in Fall River, MA seeks a Retail Personal Service Provider for its cannabis dispensary. You will greet customers, guide product selection, and ensure compliance with all state regulations in a fast-paced environment.

The role emphasizes customer service, product knowledge, cash handling, and teamwork. Flexibility to work evenings and weekends is required, and you must pass a background check.