Retail Lead

High Street Cannabis Group; Boston (MA); On-site; USD 23,000 - 30,000; Part time

Job summary

High Street Cannabis Group in Boston seeks a part-time Retail Lead to guide Customer Service Associates, ensure smooth store operations, and deliver outstanding customer experiences on the floor.

The role emphasizes teamwork, inventory awareness, and integrity, with opportunities for professional development in the cannabis industry and growth within a close-knit, passionate team.

If you are reliable, detail oriented, and ready to lead by example, apply today.

Qualifications

• High school diploma or GED or equivalent.
• Retail, cash handling and POS experience required.
• Working knowledge of Microsoft.
• Experience in cannabis industry highly desirable, but not required.
• Must be 21 years old and pass criminal background check.
• Excellent oral and written communication skills.
• Innate desire to achieve success and a work ethic to match.
• Ability to work nights and weekends and/or in instances where no other coverage is available.

Responsibilities

• Be a leader on the sales floor by modeling the way with the customer experience.
• Provide exceptional customer service in accordance with established standards.
• Develop and maintain rapport with our customers, vendors, service providers and staff.
• Ensure customers’ concerns and/or questions are resolved and answered promptly and efficiently.
• Communicate customer requests and/or problems and act as Leader on duty, when needed.
• Communicate the effects of different types of cannabis to customers clearly and effectively.
• Assist in training Customer Service Associates on company standard operating procedures, including but not limited to, cash/product handling, point of sale systems, product knowledge, etc.
• Ensure strict controls to protect organization assets at the direction of management.
• Assist in display maintenance and housekeeping.
• Assist in processing, replenishing and monitoring of merchandise.
• Participate in inventory counts, as needed.
• Perform data entry and manage the customer database.
• Ability to open and close the store as needed.
• Answer phone calls and forward to the appropriate staff member.
• Frequently delegate daily tasks to Customer Service Agents in an efficient and fair manner.
• Maintain a positive work environment conducive to trust and respect.
• Maintain strictest confidentiality in compliance with HIPAA guidelines.
• Perform other related work as required.

Skills

Customer service

Leadership

Cash handling

POS experience

Education

High school diploma or GED

Tools

Microsoft

Job description

High Street Cannabis Group Retail Lead Boston, MA·Part time

As a Lead Customer Service Associate, you are detail oriented, friendly, a team player and an important part of the store's efficiency. We are looking for a long-term addition to our team that wants to grow in the cannabis industry. Previous cannabis inventory experience is preferred, but not required in this position. Someone with a great eye for detail that is equally committed to the team and the overall success of the store. In exchange, you'll get to join an incredible family of passionate cannabis professionals and benefit from continual opportunities for professional development and industry education. You will be expected to provide guidance to the Customer Service Associates.

About High Street Cannabis Group

High Street Cannabis Group is excited to be opening our flagship store in the heart of Boston MA. Our mission is to promote holistic wellness through education and community outreach. The company plans to achieve this through hiring a closely knit team who are motivated by helping others - Our goal is to develop a culture which supports, appreciates and communicates with one another.

Description

Skills & Qualifications:

• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience
• Retail, cash handling and Point of Sales (POS) experience required
• Working knowledge of Microsoft
• Experience in cannabis industry highly desirable, but not required
• Must be 21 years old and pass criminal background check
• Excellent oral and written communication skills
• Innate desire to achieve success and a work ethic to match
• Ability to critically think and problem solve without direction
• High level of integrity
• Ability to work nights and weekends and/or in instances where no other coverage is available

Duties:

• Be a leader on the sales floor by modeling the way with the customer experience
• Provide exceptional customer service in accordance with established standards
• Develop and maintain rapport with our customers, vendors, service providers and staff
• Ensure customers’ concerns and/or questions are resolved and answered promptly and efficiently
• Communicate customer requests and/or problems and act as Leader on duty, when needed
• Communicate the effects of different types of cannabis to customers clearly and effectively
• Assist in training Customer Service Associates on company standard operating procedures, including but limited to, cash/product handling, point of sale systems, product knowledge, etc.
• Ensure strict controls to protect organization assets at the direction of management
• Assist in display maintenance and housekeeping
• Assist in processing, replenishing and monitoring of merchandise
• Participate in inventory counts, as needed
• Perform data entry and manage the customer database
• Ability to open and close the store as needed
• Answer phone calls and forward to the appropriate staff member
• Frequently delegate daily tasks to Customer Service Agents in an efficient and fair manner
• Maintain a positive work environment conducive to trust and respect
• Maintain strictest confidentiality in compliance with HIPAA guidelines
• Perform other related work as required

EEO Statement:High Street Cannabis Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, veteran status, or any other status protected under federal, state, or local law.