Cannabis Retail Customer Experience Guide

EMBARC; Woodland (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Embarc in Woodland, CA is hiring a Customer Experience Guide to join our cannabis retail team. The role focuses on delivering exceptional customer experiences, educating customers on product selections, and ensuring compliance and smooth store operations.

Base hourly pay starts at $19.36 with approximately $3.04 per hour in tips at Woodland. Evening, weekend, and holiday shifts are required based on business needs, and prior retail or hospitality experience is valued.

Qualifications

• Retail or hospitality experience preferred.
• Knowledge of cannabis products and compliance training provided.
• Customer service excellence and communication skills.

Responsibilities

• Assist customers on the sales floor and recommend products.
• Deliver an educational customer experience aligned with brand standards.
• Support store sales goals by promoting products and loyalty programs.
• Communicate and execute sales and marketing initiatives as directed by management.
• Maintain a clean, organized sales floor reflecting merchandising standards.
• Participate in community engagement, field marketing, and local events.
• Provide feedback to management on customer needs and product trends.

Skills

Communication

Cannabis knowledge

Organization

Multitasking

POS experience

Tools

Treez POS

Job description

Embarc in Woodland, CA is hiring a Customer Experience Guide to join our cannabis retail team. The role focuses on delivering exceptional customer experiences, educating customers on product selections, and ensuring compliance and smooth store operations.

Base hourly pay starts at $19.36 with approximately $3.04 per hour in tips at Woodland. Evening, weekend, and holiday shifts are required based on business needs, and prior retail or hospitality experience is valued.