Customer Experience Guide

EMBARC; Woodland (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Embarc in Woodland, CA is hiring a Customer Experience Guide to join our cannabis retail team. The role focuses on delivering exceptional customer experiences, educating customers on product selections, and ensuring compliance and smooth store operations.

Base hourly pay starts at $19.36 with approximately $3.04 per hour in tips at Woodland. Evening, weekend, and holiday shifts are required based on business needs, and prior retail or hospitality experience is valued.

Qualifications

• Retail or hospitality experience preferred.
• Knowledge of cannabis products and compliance training provided.
• Customer service excellence and communication skills.

Responsibilities

• Assist customers on the sales floor and recommend products.
• Deliver an educational customer experience aligned with brand standards.
• Support store sales goals by promoting products and loyalty programs.
• Communicate and execute sales and marketing initiatives as directed by management.
• Maintain a clean, organized sales floor reflecting merchandising standards.
• Participate in community engagement, field marketing, and local events.
• Provide feedback to management on customer needs and product trends.

Skills

Communication

Cannabis knowledge

Organization

Multitasking

POS experience

Tools

Treez POS

Job description

Job Description: Customer Experience Guide

Base hourly pay for this position is $19.36. At our Woodland location, team members average approximately $3.04 per hour in tips. Tips are not guaranteed and may vary based on shift, business levels, and seasonality.

Embarc seeks an enthusiastic, knowledgeable, and community-minded Customer Experience Guide to join our cannabis retail team. Embarc is an emerging cannabis retailer passionate about our community, customers, and people. If you are excited about creating great customer experiences and helping people discover the right products for them,

What is the Job?

The Customer Experience Guide plays a key role in supporting all Customer Experience and Sales initiatives while ensuring smooth store and inventory operations. This role requires a passion for cannabis, exceptional customer service, and a strong understanding of compliance and product knowledge.

Core Responsibilities - Customer Experience

• Engage with customers on the sales floor, answering questions and recommending products based on their needs and preferences.
• Deliver an exceptional and educational customer experience in line with Embarc's brand standards.
• Support store sales goals by promoting products and loyalty programs.
• Communicate and execute sales and marketing initiatives as directed by management.
• Maintain a clean, organized, and visually appealing sales floor that reflects Embarc's merchandising standards.
• Participate in community engagement, field marketing, social media, and local events to represent the Embarc brand.
• Provide feedback to management on customer needs, product trends, and opportunities for improvement.

Store Operations

• Assist in daily store operations to ensure efficiency, compliance, and a positive environment.
• Follow company policies, state regulations, and operational procedures accurately and consistently.
• Report any facility issues promptly to ensure a safe and comfortable customer experience.
• Safely lift and carry up to 35 lbs.

Inventory

• Assist with inventory tasks, including intake, stocking, labeling, pricing, and transfers.
• Support recurring audits, spot checks, and cycle counts to ensure compliance and accuracy.
• Follow proper handling and storage procedures for all cannabis products.

What Skills We're Looking For

• Strong communication and interpersonal skills with customers and teammates.
• Passion for cannabis education and customer service.
• Highly organized and detail-oriented, with the ability to multitask effectively.
• Comfortable working in a fast-paced retail environment.
• Familiarity with POS systems; experience with Treez POS is a plus.

Preferred Education and Experience

• Previous experience in retail, customer service, or hospitality.
• Understanding of cannabis products, compliance, and regulations (training provided).
• Experience working in a regulated or high-volume retail environment is a plus.

Expected Hours of Work

This is a full-time non-exempt role in a retail store open 365 days a year. Evening, weekend, and holiday shifts are required based on business needs

Equal Opportunity

Embarc is an equal opportunity employer. All qualified applicants will be considered without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, or current employment status.