Cannabis Retail: Customer Experience Guide

EMBARC; Colusa (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Embarc Colusa is opening soon and seeks a Customer Experience Guide to help customers find the right cannabis products while delivering an engaging, compliant shopping experience. You will work on the sales floor, support inventory and store operations, and assist with promotions and loyalty programs.

Ideal candidates bring strong communication, reliability, and a passion for cannabis education. This full-time role requires flexibility for evenings, weekends, and holidays as needed.

Qualifications

• Experience in retail or customer service preferred.
• Strong communication and interpersonal skills.
• Able to stay organized in a fast-paced environment and multitask.

Responsibilities

• Engage with customers on the sales floor and recommend products.
• Deliver an educational customer experience aligned with brand standards.
• Promote products and loyalty programs to support store goals.
• Execute sales and marketing initiatives as directed by management.
• Maintain a clean, organized sales floor reflecting merchandising standards.
• Participate in community events and represent the Embarc brand.
• Provide feedback on customer needs and product trends.
• Assist in daily store operations ensuring compliance and safety.
• Support inventory tasks including stocking, labeling, and transfers.

Skills

Communication skills

Customer service

Organization

Multitasking

POS systems

Tools

Treez POS

Job description

Embarc Colusa is opening soon and seeks a Customer Experience Guide to help customers find the right cannabis products while delivering an engaging, compliant shopping experience. You will work on the sales floor, support inventory and store operations, and assist with promotions and loyalty programs.

Ideal candidates bring strong communication, reliability, and a passion for cannabis education. This full-time role requires flexibility for evenings, weekends, and holidays as needed.