Cannabis Retail Customer Experience Guide

Embarc; Sutter Creek (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Embarc Sutter Creek is opening a Customer Experience Guide role in late 2026. This full-time position offers base pay of $19.36/hour plus tips, with tips averaging around $7.68/hour. You will help customers choose products, deliver education, and ensure compliance in a vibrant cannabis retail environment.

You will also support store operations, inventory, and community engagement while upholding Embarc's brand standards and customer-first philosophy.

Qualifications

• Strong communication and interpersonal skills with customers and teammates.
• Passion for cannabis education and customer service.
• Highly organized and detail-oriented, with the ability to multitask effectively.
• Comfortable working in a fast-paced retail environment.
• Familiarity with POS systems; experience with Treez POS is a plus.

Responsibilities

• Engage with customers on the sales floor, answering questions and recommending products based on their needs and preferences.
• Deliver an exceptional and educational customer experience in line with Embarc's brand standards.
• Support store sales goals by promoting products and loyalty programs.
• Communicate and execute sales and marketing initiatives as directed by management.
• Maintain a clean, organized, and visually appealing sales floor that reflects Embarc's merchandising standards.
• Participate in community engagement, field marketing, social media, and local events to represent the Embarc brand.
• Provide feedback to management on customer needs, product trends, and opportunities for improvement.
• Assist in daily store operations to ensure efficiency, compliance, and a positive environment.
• Follow company policies, state regulations, and operational procedures accurately and consistently.
• Report any facility issues promptly to ensure a safe and comfortable customer experience.
• Safely lift and carry up to 35 lbs.
• Assist with inventory tasks, including intake, stocking, labeling, pricing, and transfers.
• Support recurring audits, spot checks, and cycle counts to ensure compliance and accuracy.
• Follow proper handling and storage procedures for all cannabis products.

Job description

Embarc Sutter Creek is opening a Customer Experience Guide role in late 2026. This full-time position offers base pay of $19.36/hour plus tips, with tips averaging around $7.68/hour. You will help customers choose products, deliver education, and ensure compliance in a vibrant cannabis retail environment.

You will also support store operations, inventory, and community engagement while upholding Embarc's brand standards and customer-first philosophy.