Cannabis Retail Customer Experience Guide

Embarc; South Lake Tahoe (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Embarc is hiring a Customer Experience Guide at our South Lake Tahoe cannabis retail location. You will help customers discover the right products, provide expert guidance, and maintain brand standards across the sales floor.

The role emphasizes customer service, product knowledge, and compliance with state regulations in a fast-paced retail setting. Evening and weekend shifts are required based on business needs.

Qualifications

• Strong communication and interpersonal skills with customers and teammates.
• Passion for cannabis education and customer service.
• Highly organized and detail-oriented, with the ability to multitask effectively.
• Comfortable working in a fast-paced retail environment.
• Familiarity with POS systems; experience with Treez POS is a plus.

Responsibilities

• Engage with customers on the sales floor, answering questions and recommending products based on their needs and preferences.
• Deliver an exceptional and educational customer experience in line with Embarc’s brand standards.
• Support store sales goals by promoting products and loyalty programs.
• Communicate and execute sales and marketing initiatives as directed by management.
• Maintain a clean, organized, and visually appealing sales floor that reflects Embarc’s merchandising standards.
• Participate in community engagement, field marketing, social media, and local events to represent the Embarc brand.
• Provide feedback to management on customer needs, product trends, and opportunities for improvement.

Skills

Communication

Customer service

Organization

Multitasking

POS system

Job description

Embarc is hiring a Customer Experience Guide at our South Lake Tahoe cannabis retail location. You will help customers discover the right products, provide expert guidance, and maintain brand standards across the sales floor.

The role emphasizes customer service, product knowledge, and compliance with state regulations in a fast-paced retail setting. Evening and weekend shifts are required based on business needs.