Cannabis Retail Customer Experience Guide

Renew Cannabis Co.; South Lake Tahoe (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Embarc is hiring a Customer Experience Guide in South Lake Tahoe to support all customer experience and sales initiatives. You will help customers select products, provide expert knowledge on cannabis, and reinforce store standards, while contributing to a welcoming shopping environment.

The role emphasizes strong communication, brand-aligned service, and involvement in community events, with training provided on compliance and product details.

Qualifications

• Excellent communication and customer service skills.
• Strong interest in cannabis education and product knowledge.
• Highly organized, detail-oriented, and able to multitask.

Responsibilities

• Engage with customers on the sales floor and recommend products.
• Deliver an educational customer experience aligned with brand standards.
• Promote products and loyalty programs to support sales goals.
• Communicate and execute sales and marketing initiatives as directed.
• Maintain a clean, organized sales floor reflecting merchandising standards.
• Represent the Embarc brand at community events and on social media.
• Provide feedback on customer needs and product trends.

Skills

Strong communication

Customer service

Organized

multitask

POS familiarity

Treez POS

Tools

Treez POS

Job description

Embarc is hiring a Customer Experience Guide in South Lake Tahoe to support all customer experience and sales initiatives. You will help customers select products, provide expert knowledge on cannabis, and reinforce store standards, while contributing to a welcoming shopping environment.

The role emphasizes strong communication, brand-aligned service, and involvement in community events, with training provided on compliance and product details.