Cannabis Retail Experience Guide

EMBARC; Riverside (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Embarc is seeking an enthusiastic, knowledgeable Customer Experience Guide to join our cannabis retail team in Riverside. You will engage with customers, recommend products, and deliver an educational, compliant shopping experience in line with our brand standards.

This full-time role supports store operations, inventory, and community engagement, requiring excellent service, product knowledge, and the ability to lift up to 35 lbs in a fast-paced retail environment.

Qualifications

• Strong communication and interpersonal skills with customers and teammates.
• Passion for cannabis education and customer service.
• Highly organized and detail-oriented, with the ability to multitask effectively.
• Comfortable working in a fast-paced retail environment.

Responsibilities

• Engage with customers on the sales floor, answering questions and recommending products based on their needs and preferences.
• Deliver an exceptional and educational customer experience in line with Embarc's brand standards.
• Support store sales goals by promoting products and loyalty programs.
• Communicate and execute sales and marketing initiatives as directed by management.
• Maintain a clean, organized, and visually appealing sales floor that reflects Embarc's merchandising standards.
• Participate in community engagement, field marketing, social media, and local events to represent the Embarc brand.
• Provide feedback to management on customer needs, product trends, and opportunities for improvement.
• Assist in daily store operations to ensure efficiency, compliance, and a positive environment.
• Follow company policies, state regulations, and operational procedures accurately and consistently.
• Report any facility issues promptly to ensure a safe and comfortable customer experience.
• Safely lift and carry up to 35 lbs.
• Assist with inventory tasks, including intake, stocking, labeling, pricing, and transfers.
• Support recurring audits, spot checks, and cycle counts to ensure compliance and accuracy.
• Follow proper handling and storage procedures for all cannabis products.

Skills

Customer service

Communication

Cannabis knowledge

Organized

Multitasking

Tools

Treez POS

Job description

Embarc is seeking an enthusiastic, knowledgeable Customer Experience Guide to join our cannabis retail team in Riverside. You will engage with customers, recommend products, and deliver an educational, compliant shopping experience in line with our brand standards.

This full-time role supports store operations, inventory, and community engagement, requiring excellent service, product knowledge, and the ability to lift up to 35 lbs in a fast-paced retail environment.