Cannabis Retail: Customer Experience Guide

Embarc, LLC.; Martinez (CA); On-site; USD 22,041 - 31,684; Part time

Job summary

Embarc, LLC. in Martinez is seeking a Customer Experience Guide for our cannabis retail team. The role focuses on delivering exceptional service and helping customers find the right products while maintaining store standards.

You will engage with guests on the floor, support inventory and operations, and participate in community events to represent the Embarc brand. Knowledge of compliance and a passion for cannabis are important; training is provided.

Qualifications

• Strong communication and interpersonal skills with customers and teammates.
• Passion for cannabis education and customer service.
• Highly organized and detail-oriented, with the ability to multitask effectively.
• Comfortable working in a fast-paced retail environment.
• Familiarity with POS systems; experience with Treez POS is a plus.

Responsibilities

• Engage with customers on the sales floor, answering questions and recommending products based on their needs and preferences.
• Deliver an exceptional and educational customer experience in line with Embarc's brand standards.
• Support store sales goals by promoting products and loyalty programs.
• Communicate and execute sales and marketing initiatives as directed by management.
• Maintain a clean, organized, and visually appealing sales floor that reflects Embarc's merchandising standards.
• Participate in community engagement, field marketing, social media, and local events to represent the Embarc brand.
• Provide feedback to management on customer needs, product trends, and opportunities for improvement.
• Assist in daily store operations to ensure efficiency, compliance, and a positive environment.
• Follow company policies, state regulations, and operational procedures accurately and consistently.
• Report any facility issues promptly to ensure a safe and comfortable customer experience.
• Safely lift and carry up to 35 lbs.
• Assist with inventory tasks, including intake, stocking, labeling, pricing, and transfers.

Skills

Strong communication

Customer service

Organized

Detail-oriented

Retail experience

Education

High school diploma or equivalent

Tools

Treez POS

Job description

Embarc, LLC. in Martinez is seeking a Customer Experience Guide for our cannabis retail team. The role focuses on delivering exceptional service and helping customers find the right products while maintaining store standards.

You will engage with guests on the floor, support inventory and operations, and participate in community events to represent the Embarc brand. Knowledge of compliance and a passion for cannabis are important; training is provided.