Cannabis Retail Experience Guide

EMBARC; Alameda (CA); On-site; USD 28,000 - 41,000; Part time

Job summary

Embarc seeks a Customer Experience Guide to join our cannabis retail team in Alameda. You will engage customers, answer questions, recommend products, and help create an educational, compliant shopping experience.

This part-time role supports store operations, inventory, and promotions, with a focus on excellent service, community engagement, and maintaining a clean, inviting floor. Prior retail or hospitality experience and Treez POS familiarity are a plus.

Qualifications

• Strong communication and interpersonal skills with customers and teammates.
• Passion for cannabis education and customer service.
• Highly organized and detail-oriented, with the ability to multitask effectively.
• Comfortable working in a fast-paced retail environment.
• Familiarity with POS systems; experience with Treez POS is a plus.

Responsibilities

• Engage with customers on the sales floor, answering questions and recommending products based on their needs and preferences.
• Deliver an exceptional and educational customer experience in line with Embarc's brand standards.
• Support store sales goals by promoting products and loyalty programs.
• Communicate and execute sales and marketing initiatives as directed by management.
• Maintain a clean, organized, and visually appealing sales floor that reflects Embarc's merchandising standards.
• Participate in community engagement, field marketing, social media, and local events to represent the Embarc brand.
• Provide feedback to management on customer needs, product trends, and opportunities for improvement.

Skills

Communication

Cannabis education

Organized

Detail oriented

Multitasking

Tools

Treez POS

Job description

Embarc seeks a Customer Experience Guide to join our cannabis retail team in Alameda. You will engage customers, answer questions, recommend products, and help create an educational, compliant shopping experience.

This part-time role supports store operations, inventory, and promotions, with a focus on excellent service, community engagement, and maintaining a clean, inviting floor. Prior retail or hospitality experience and Treez POS familiarity are a plus.