Cannabis Customer Care Specialist

Jushi Holdings Inc.; Millbury (MA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k)

Job summary

Jushi Holdings Inc. in Massachusetts is seeking a Customer Care Consultant to deliver exceptional service to patrons and patients, primarily via phone, while educating clients about products and policies.

You will greet visitors, support sales floor tours, apply company procedures and regulatory guidelines, and work with a team to meet service and compliance goals. Excellent communication and computer skills are essential.

Qualifications

• Excellent computer, language and reasoning skills.
• Excellent multi-tasking skills over the phone.

Responsibilities

• Adhere to mission, values, ethics and professionalism.
• Provide outstanding customer service to patrons by addressing questions and directing concerns.
• Lead tours of sales floor and make product recommendations based on research.
• Explain patient/member benefits, discounts, and promotions to encourage memberships.
• Ensure by-product handling procedures, safety policies and regulatory compliance.
• Maintain store cleanliness and organize stock and supplies.
• Operate cash register and POS system.
• Collaborate with team to meet sales, guest satisfaction and compliance goals.

Skills

Computer skills

Phone multitasking

Language skills

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Job description

Jushi Holdings Inc. in Massachusetts is seeking a Customer Care Consultant to deliver exceptional service to patrons and patients, primarily via phone, while educating clients about products and policies.

You will greet visitors, support sales floor tours, apply company procedures and regulatory guidelines, and work with a team to meet service and compliance goals. Excellent communication and computer skills are essential.